Iris Valdez
US Truck Parts and Sales
Houston,Texas
2
Languages
15
years of professional experience
Dynamic professional with a strong track record in delivering exceptional customer service and administrative support, including clerical tasks and public interaction. Expertise in calendar management, scheduling, data entry, and database administration ensures seamless operations. Results-driven financial specialist recognized for effectively managing cash transactions while maintaining meticulous records, demonstrating reliability in high-volume cash handling and adherence to secure procedures. Committed to collaboration and adaptability, consistently focused on achieving team objectives in fast-paced environments.
Work History
Receptionist
3 Years 9 Months- Administered front desk functions, ensuring a friendly and inviting setting for all clients and visitors.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Facilitated effective communication by directing incoming calls through a multi-line phone system to relevant departments.
- Streamlined scheduling processes and coordinated meetings to ensure efficient collaboration between staff and clients.
- Maintained precise records of shipments to support inventory tracking and operational efficiency.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Communications Coordinator
1 Year- Handled phone communications effectively, maintaining a high standard of professionalism.
- Facilitated prompt and accurate resolution of calls to enhance customer satisfaction and operational efficiency.
- Reviewed and edited documents to uphold professional language standards and grammatical accuracy.
- Employed an enthusiastic tone to enhance patient interactions and ensure a supportive experience throughout each call.
- Updated patient demographics and communicated necessary documentation requirements for health care center visits.
- Diagnosed caller issues and directed calls to suitable personnel within the department to optimize response effectiveness.
- Developed internal communication strategies to enhance employee engagement and information dissemination.
- Facilitated company-wide communication to more than 100 employees across multiple offices.
Lead File Coordinator
5 Years 3 Months- Gathered and analyzed pricing data from diverse suppliers to enhance cost-effective procurement strategies.
- Led team in resolving customer inquiries and complaints efficiently.
- Streamlined communication processes, reducing response time for customer issues.
- Oversaw organization and secure destruction of files, maintaining compliance with applicable legal requirements.
- Managed sorting of logs and ensured timely distribution of price change labels and tags for operational accuracy.
- Collaborated with team members to evaluate store pricing strategies and identify discrepancies in pricing records.
- Reviewed and updated advertising content to align with seasonal themes and special promotions.
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Streamlined complaint resolution processes, reducing response times and improving service efficiency.
- Trained new employees on company policies and customer service techniques, fostering a knowledgeable team environment.
- Collaborated with cross-functional teams to address complex issues, ensuring timely resolutions for customers.
- Analyzed customer feedback to identify trends, informing improvements in service delivery and product offerings.
- Completed bi-weekly payroll for 8 employees.
Cashier/Waitress Trainee
2 Years 8 Months- Ensured positive customer experiences by maintaining fairness and friendliness in service delivery.
- Processed transactions efficiently, ensuring accurate cash handling and balance at end of shifts.
- Resolved customer complaints effectively, maintaining positive relationships and encouraging repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Diagnosed customer concerns and provided detailed solutions to improve service experience.
- Oversaw ledger balancing processes to maintain precise financial records and uphold compliance standards. Managed ledger reconciliation efforts, improving accuracy and integrity of financial data. Directed teams in ledger balancing activities, enhancing overall financial reporting reliability.
- Oversaw balance allocation to ensure equitable distribution of assets across departments.
- Managed incoming banking transactions, ensuring accuracy and compliance with financial protocols.
- Applied comprehensive knowledge of cash handling protocols to maintain operational integrity.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality.
Education
GED
Skills
Organization skills
Positive and professional
Customer service
Payment processing
Visitor and customer relations
Customer complaint resolution
Billing and invoicing
Time management
Telephone skills
Data entry
Customer/Client relations
Greeting and seating clients
Administrative support
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Receptionist
US Truck Parts and Sales
11.2022 - CurrentRead More
Communications Coordinator
COGNIANT MANAGEMENT SOLUTIONS LLC
03.2021 - 03.2022Read More
Lead File Coordinator
Kroger
07.2015 - 10.2020Read More
Cashier/Waitress Trainee
Captains Bennys
11.2011 - 07.2014Read More
University of Houston
GED
Read More