Iris Villena
Los Angeles,CA
Summary
Determined Supervisor at Girl And The Goat LA, adept in operations management and fostering genuine guest connections, significantly enhanced team efficiency and advocated for a positive working environment. Expert in high-volume dining and event coordination, demonstrating a strong work ethic and attention to detail. Enjoys helping a vision come into fruition, and bringing communities together through hospitality.
Overview
8
8
years of professional experience
Work History
Supervisor
Girl And The Goat LA
Los Angeles, CA
03.2024 - Current
- Oversaw daily operations of FOH, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Fostered a positive work environment and provided ongoing feedback to staff members.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with both FOH and BOH, to lead and manage logistics for successful private dining experiences.
Server
Girl And The Goat LA
Los Angeles, CA
06.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Free Play
Los Angeles, CA
09.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Catering Manager
Thyme Cafe And Market
Santa Monica, CA
09.2017 - 09.2018
- Created proposals outlining menu, labor, and other costs as well as revised these proposals to meet client's specific needs, budget, and expectations
- Worked with chefs to plan menus according to client needs and budgets.
- Handled deposits and final payments, as well as organized these payments in files for record keeping
- Handled complex logistical challenges such as venue coordination, equipment rentals, and transportation arrangements for successful off-site catered events.
- Led a team of catering staff in providing exceptional service, fostering a positive work environment.
Server
Thyme Cafe And Market
Santa Monica, CA
05.2016 - 09.2017
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Skills
- Training and mentoring
- Operations Management
- High-volume dining
- Strong Work Ethic
- Event planning
- Attention to Detail
- Positive and Friendly Attitude
- Guest Engagement
Timeline
Supervisor
Girl And The Goat LA
03.2024 - Current
Server
Girl And The Goat LA
06.2021 - Current
Server
Free Play
09.2018 - 03.2020
Assistant Catering Manager
Thyme Cafe And Market
09.2017 - 09.2018
Server
Thyme Cafe And Market
05.2016 - 09.2017