Summary
Overview
Work History
Education
Skills
Timeline
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Iris Wilcox

Queen,NY

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

43
43
years of professional experience

Work History

Retail Store Manager

Nu-clear Cleaners
02.1993 - Current
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Cashier Manager

Mcdonalds
02.1981 - 03.1993
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.

Education

High School Diploma -

Forest City High School
Forest Hills
06.1981

Skills

  • Constructive Feedback
  • Customer Service
  • Environmental Impact Management
  • High-Level Design
  • Recycling and Conservation
  • Process Improvement

Timeline

Retail Store Manager

Nu-clear Cleaners
02.1993 - Current

Cashier Manager

Mcdonalds
02.1981 - 03.1993

High School Diploma -

Forest City High School

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Iris Wilcox