IRISVETTE RAMOS
Orlando Health Neuroscience Institute
Clermont,FL
10
years of professional experience
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Work History
Medical Assistant
3 Years 8 Months- Greeted and prepared patients for examinations, ensuring professionalism and maintaining confidentiality to foster trust and comfort.
- Assisted physicians and nurses with examinations and minor procedures.
- Recorded vital signs, medical histories, and chief complaints.
- Coordinated appointment scheduling, verified insurance, and managed electronic medical records (EMR) to optimize patient flow.
- Educated patients on medications, treatment plans, and follow-up appointments to enhance understanding and adherence to care.
- Educated patients on medications and treatment plans, improving understanding and adherence to care.
- Ensured OSHA and HIPAA compliance while maintaining clean and safe clinical environment.
Call Center Representative
1 Year 7 Months- Managed high volume of inbound and outbound customer calls, delivering prompt and effective service to enhance customer experience.
- Addressed customer concerns, achieving high levels of customer satisfaction through effective problem-solving.
- Achieved quality assurance and productivity goals through adherence to established protocols.
- Coordinated with multiple departments to facilitate timely resolution of customer issues.
- Collaborated with multiple departments to expedite resolution of customer issues, improving overall service efficiency.
- Provided product and service information while maintaining confidentiality.
- Organized and managed appointment schedules for clients and verified customer information.
TRAINER
3 Years 3 Months- Organized and directed training programs, resolved personnel issues, and evaluated employee performance to enhance dining facility standards.
- Guided and trained new employees to achieve company goals and successfully complete tasks.
- Organized and directed training programs, resolved personnel issues, and evaluated employee performance to maintain high dining facility standards.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety. Promote company products and services.
- Handled client service issues, ensured compliance with policies, and addressed concerns promptly.
- Collaborated with team manager to communicate restaurant goals, objectives, policies, and procedures to staff.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
TEAM MEMBER
1 Year- Greeted guests, escorted them to seats, and presented menus to create welcoming atmosphere.
- Took customer orders courteously, fostering positive dining experience.
- Took customer orders while maintaining a professional and positive attitude, influencing peers positively through example.
- Listened to and responded to questions and ideas from customers and employees, enhancing communication and rapport.
- Monitored restaurant to ensure standards were met and troubleshot issues, reporting facility problems promptly.
- Counted cash to maintain accurate financial records and facilitate smooth banking procedures. accurately and prepared bank deposits in accordance with company policies.
- Maintained records required by government agencies regarding sanitation and food subsidies.
Education
Associates of Science - Radiation Therapy
Associates of Arts - General Studies
Skills
Microsoft Office Suite
Time Management
Organization
Problem Solving
Team Leadership
Customer Service
Communication
Bilingual: English
Spanish
Patient Care
Medical Terminology
EMR management
HIPAA Compliance
Timeline
Medical Assistant
Orlando Health Neuroscience Institute
05.2022 - 01.2026Read More
Call Center Representative
Orlando Health Neuroscience Institute
11.2020 - 06.2022Read More
TRAINER
CHICK-FI-LA
04.2017 - 07.2020Read More
TEAM MEMBER
CHICK-FI-LA
04.2016 - 04.2017Read More
Cambridge College of Healthcare And Technology
Associates of Science from Radiation Therapy
Read More
VALENCIA COLLEGE- WEST COLLEGE
Associates of Arts from General Studies
Read More