SARAH GONZALES
San Lorenzo,CA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
1
1
Certification
13
13
years of post-secondary education
13
13
years of professional experience
Work History
Medical Assistant
Sutter Health
01.2023 - Current
- Coordinate patient scheduling, appointment management, referrals, authorizations, and follow-up while ensuring accurate and timely communication.
- Acted as the primary point of contact for patients and providers, efficiently resolving inquiries and routing requests to appropriate departments.
- Handled high-volume telephone communication and patient messages, ensuring clear documentation and maintaining high standards of customer service.
- Maintain confidential electronic medical records and patient information in accordance with HIPAA requirements.
- Use EMR/EHR systems and digital office platforms to maintain accurate records and support efficient daily operations.
- Provided administrative and front-office support for multiple healthcare providers, enhancing workflow in a high-volume medical practice.
Legal Secretary
California Department of Transportation (Caltrans)
01.2022 - 01.2023
- Processed and prepared legal correspondence, reports, court documents, and invoices, meeting strict deadlines for time-sensitive legal matters.
- Supported attorneys with administrative and legal tasks in handling confidential tort-related cases, ensuring timely and accurate processing of materials.
- Managed attorney calendars, meetings, critical deadlines, and case-related documentation.
- Maintained confidential legal records and organized electronic and physical files for accurate retrieval.
- Facilitated communication among internal departments, outside agencies, attorneys, and stakeholders to streamline case-related information flow.
Office Administrative Technician
California Department of Transportation (Caltrans)
01.2020 - 01.2022
- Facilitated scheduling, correspondence, reporting, data entry, and daily operations for management and departmental staff to ensure smooth workflow.
- Supported management and departmental staff with scheduling, correspondence, reporting, data entry, and daily administrative operations.
- Streamlined coordination of meetings, calendars, communications, and administrative requests across departments, enhancing interdepartmental collaboration.
- Organized workflow and improved processes while maintaining accuracy and confidentiality of sensitive information.
Administrative Assistant / Front Desk Receptionist
InvenSense
01.2014 - 01.2016
- Assisted multiple managers in managing calendars, organizing meetings, arranging travel, and addressing daily office needs.
- Oversaw front-desk operations, handling incoming calls, greeting visitors, managing correspondence, distributing mail, and coordinating meeting rooms.
- Coordinated vendor relations, ordered office supplies, arranged catering and reservations, and maintained filing and document preparation.
- Supported multiple managers with calendars, meetings, travel arrangements, and daily office needs.
Education
Associate of Arts - Business Administration
Mission College
Santa Clara, CA 09.2013 - 09.2026
Skills
- Data Entry Automation
- Administrative support
- Document management
- Microsoft Office Suite
- Google Workspace
- Bilingual English/Spanish
- Calendar management
- Data entry
- Office administration
- Document preparation
- File management
- Microsoft office
- Travel coordination
- Database management
- Office management
Personal Information
Title: HEALTHCARE ADMINISTRATIVE & OPERATIONS PROFESSIONAL
Certification
Registered Medical Assistant (RMA), Basic Life Support (BLS)
Timeline
Medical Assistant
Sutter Health
01.2023 - Current
Legal Secretary
California Department of Transportation (Caltrans)
01.2022 - 01.2023
Office Administrative Technician
California Department of Transportation (Caltrans)
01.2020 - 01.2022
Administrative Assistant / Front Desk Receptionist
InvenSense
01.2014 - 01.2016
Associate of Arts - Business Administration
Mission College
09.2013 - 09.2026