Adriana Manzanares
Houston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Dr. Ali Aesthetics and Pain PLLC
Houston, TX
02.2025 - Current
- Assisted pain management physicians with patient care, examinations, and in-office procedures in a fast-paced clinical environment.
- Prepared patients for surgical and non-surgical pain management injections, including epidural steroid injections, joint injections, and nerve block procedures.
- Obtained and documented patient vital signs, medical histories, medication lists, and pain assessments.
- Assisted physicians during fluoroscopy-guided and ultrasound-guided injection procedures while maintaining sterile technique.
- Prepared procedure rooms, surgical instruments, medical supplies, and injection materials before and after procedures.
- Educated patients on pre- and post-procedure instructions, medications, and recovery expectations to enhance understanding and compliance.
- Monitored patients throughout procedures for signs of discomfort or adverse reactions, ensuring safety and immediate response to needs.
- Maintained accurate, timely documentation in electronic medical record (EMR/EHR) systems, supporting efficient patient care and record-keeping.
- Administered injections and medications in accordance with physician instructions.
Office Manager
Option 1 Pain and Rehab
Houston, TX
03.2022 - Current
- Managed daily operations of a busy outpatient physical therapy clinic, ensuring efficient patient flow and high-quality customer service.
- Supervised front office staff, managed therapists’ schedules, and streamlined administrative workflows to enhance clinic productivity and patient satisfaction.
- Coordinated patient scheduling, insurance verification, referrals, authorizations, and intake documentation.
- Ensured compliance with HIPAA regulations, healthcare policies, and clinic procedures to uphold patient confidentiality and operational integrity.
- Oversaw medical billing, collections, payment posting, and claims follow-up with commercial insurance, Medicare, and Medicaid providers.
- Implemented office procedures and workflow improvements that reduced scheduling conflicts and increased operational efficiency.
- Addressed patient concerns and resolved billing or scheduling issues efficiently to maintain high levels of service and patient trust.
- Managed electronic medical records (EMR/EHR) systems, ensuring accurate patient documentation and confidentiality.
- Prepared daily, weekly, and monthly operational and financial reports for clinic leadership
Health Information Management Specialist
Harris County Public Health & Environmental
Houston, TX
12.2020 - 03.2022
- Maintained and managed confidential patient health records in compliance with HIPAA, state, and federal regulations.
- Reviewed, updated, and verified medical documentation for accuracy and completeness within electronic health record (EHR) systems.
- Processed patient records requests, releases of information, and documentation retrieval in accordance with privacy guidelines.
- Supported healthcare providers and clinic staff in optimizing medical records management and documentation procedures.
- Performed quality assurance audits to verify data integrity and adherence to public health documentation standards.
- Managed electronic filing, scanning, indexing, and archiving of patient and public health records.
- Coordinated with clinical teams to resolve discrepancies in medical documentation and patient information.
- Oversaw record retention procedures and facilitated secure disposal of confidential information.
- Assisted with preparation of reports, data collection, and records analysis for public health programs and audits.
- Responded to internal and external requests for health information while maintaining confidentiality and security standards
Call Center Agent
Harris County Public Health
Houston, TX
12.2020 - 05.2021
- Responded to high volumes of inbound and outbound calls regarding public health services, appointments, programs, and community resources.
- Provided accurate information to the public regarding clinic services, immunizations, testing, eligibility requirements, and health programs.
- Scheduled, confirmed, and rescheduled appointments for public health clinics and community services.
- Maintained accurate records of customer interactions within electronic systems, ensuring data integrity and accessibility.
- Guided clients in completing forms, applications, and intake documentation to streamline service delivery.
- Resolved customer concerns, complaints, and inquiries professionally, contributing to high levels of customer satisfaction.
- Verified demographic, insurance, and contact information to maintain accurate patient records.
- Escalated complex issues or urgent health concerns to appropriate departments or supervisors.
- Maintained confidentiality of sensitive health information in compliance with HIPAA and county policies.
Education
Bachelor of Science - Health Administration
University of Houston
Houston, TX 08.2025 - 05.2026
Associates of Science -
Lone Star College
Houston, TXSkills
- Medical Office Management
- Healthcare Administration
- HIPAA Compliance
- Medical Records Management
- Records Auditing
- Release of Information
- EMR/EHR Systems
- Medical Billing Software
- Scheduling Software
- Data Management Systems
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Outlook
- Workflow Improvement
Certification
- CNA
- PBT
- BLS
- CPR
Languages
- English - Fluent
- Spanish - Fluent
Timeline
Bachelor of Science - Health Administration
University of Houston
08.2025 - 05.2026
Medical Assistant
Dr. Ali Aesthetics and Pain PLLC
02.2025 - Current
Office Manager
Option 1 Pain and Rehab
03.2022 - Current
Health Information Management Specialist
Harris County Public Health & Environmental
12.2020 - 03.2022
Call Center Agent
Harris County Public Health
12.2020 - 05.2021
Associates of Science -
Lone Star College