Irlene Potts
Atlanta,GA
Summary
Dynamic Bartender Shift Manager at Taboo Lounge with a proven track record in menu development and employee coaching. Expert in upselling strategies and maintaining cleanliness standards, I enhanced customer satisfaction and loyalty through innovative drink specials and exceptional service. Committed to fostering a positive atmosphere while ensuring compliance with health and safety regulations.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
Taboo Lounge
09.2020 - 05.2025
- Supervised daily bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock for peak service times.
- Developed innovative drink specials, enhancing menu offerings and attracting diverse clientele.
- Resolved customer complaints promptly, fostering a positive atmosphere and repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Para Professional
DOE
09.2016 - 09.2020
- Supported classroom activities and assisted teachers in delivering effective instruction.
- Collaborated with students to enhance learning experiences and promote engagement.
- Implemented behavior management strategies to foster a positive learning environment.
- Assisted in the preparation of instructional materials and resources for lessons.
- Monitored student progress and provided feedback to educators on individual performance.
- Facilitated communication between students, parents, and faculty to address concerns promptly.
- Participated in professional development workshops to improve support strategies and techniques.
- Adapted teaching methods to accommodate diverse learning styles and needs of students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Data Entry Clerk
Lincoln Hospital Center
06.2014 - 02.2016
- Entered patient data into electronic health record systems accurately and efficiently.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Conducted regular audits of data entries to ensure accuracy and completeness.
- Assisted in training new staff on data entry protocols and hospital software systems.
- Collaborated with healthcare professionals to resolve discrepancies in patient records.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
Education
Psychology
Berliner Community College
Herkimer, NY05.2013
High School Diploma -
Environmental Studies
New York, NY06.2010
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Employee coaching
- Health and safety
- Menu development
- Promotions and events
- Beverage making
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Bartender Shift Manager
Taboo Lounge
09.2020 - 05.2025
Para Professional
DOE
09.2016 - 09.2020
Data Entry Clerk
Lincoln Hospital Center
06.2014 - 02.2016
Psychology
Berliner Community College
High School Diploma -
Environmental Studies