IRMA ARRENDEL
Brooklyn,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Medical Receptionist
Bay Ridge Surgi-Center
Brooklyn, NY
10.2022 - Current
- Delivered professional patient service in person and by phone, fostering a welcoming front-office environment.
- Managed incoming calls, routed inquiries, and ensured accuracy of patient information and records.
- Coordinated scheduling of procedures and follow-up visits, effectively communicating appointment details and addressing patient needs.
- Verify insurance eligibility and provide administrative support to physicians, nurses, and patients.
Group Leader
El Puente
Brooklyn, NY
04.2022 - 10.2022
- Facilitated academic support through STEM, art, recreation, and community-building activities for K–5 students, enhancing engagement and learning.
- Developed weekly lesson plans and maintained attendance records to support structured learning environment, ensuring consistent educational delivery.
- Led team meetings to discuss project updates and progress.
- Coordinated community outreach programs to engage local residents.
- Developed training materials for new staff onboarding process.
AmeriCorps Member
Cypress Hills Public Schools & Community Programs
Brooklyn, NY
09.2020 - 12.2021
- Facilitated grade-level STEM and literature lessons, enhancing student engagement and supporting school programs.
- Contributed to community service activities aimed at helping those in need., Facilitated distribution of essential supplies during COVID-19 to support community welfare., and food distribution for local families.
- Facilitated community engagement programs for students and families.
- Coordinated after-school activities promoting academic and social development.
- Assisted educators in classroom management and lesson preparation.
Stock Associate
Steve Madden
New York, NY
06.2017 - 09.2018
- Coordinated receiving and replenishment processes while ensuring organized merchandise for seamless daily sales operations.
- Organized merchandise and maintained efficient inventory area to support stockroom and store operations.
- Managed e-commerce operations to enhance online sales.
Education
High School Diploma - Mathematical Sciences
Urban Assembly Institute of Math and Science for Young Women
Brooklyn, NY 09.2011 - 06.2015
Some College - Psychology Coursework
LaGuardia Community College
Long Island City, NYSkills
- Patient Service
- Front Desk Operations
- Patient Registration
- Scheduling
- Insurance Verification
- EMR Systems
- Medical Records
- Data Entry
- Administrative Support
- Customer Service
- Medical Terminology
- Phone Communication
- English & Spanish
Timeline
Medical Receptionist
Bay Ridge Surgi-Center
10.2022 - Current
Group Leader
El Puente
04.2022 - 10.2022
AmeriCorps Member
Cypress Hills Public Schools & Community Programs
09.2020 - 12.2021
Stock Associate
Steve Madden
06.2017 - 09.2018
High School Diploma - Mathematical Sciences
Urban Assembly Institute of Math and Science for Young Women
09.2011 - 06.2015
Some College - Psychology Coursework
LaGuardia Community College