Irma Castro
Costa Mesa,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
7
7
years of professional experience
Work History
Bartender
The Country Club
11.2023 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Developed seasonal drink menus based on trends and guest preferences to increase sales.
Bartender/Server
Renaissance Clubsport Hotel
08.2018 - Current
- Engaged with customers to provide excellent service and enhance experience while abiding by the Marriott standards.
- Resolved customer complaints with empathy and professionalism.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted in preparing and serving a variety of beverages to customers along with making suggestive food pairings in the restaurant and banquet events.
Food Caterer
Nybll
01.2019 - 03.2020
- Managed catering operations for large-scale events, ensuring seamless execution and client satisfaction.
- Collaborated with clients to customize catering packages, addressing specific dietary needs and preferences.
- Coordinated logistics for event setups, including transportation of supplies and equipment management.
Education
No Degree - Aerospace Engineering
University of California, Irvine
Irvine, CASkills
- Customer service expertise
- Highly reliable
- Strong multitasking
- Clear and effective communication
- Problem-solving skills
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Bartender
The Country Club
11.2023 - Current
Food Caterer
Nybll
01.2019 - 03.2020
Bartender/Server
Renaissance Clubsport Hotel
08.2018 - Current
No Degree - Aerospace Engineering
University of California, Irvine