Irma Chapman
Paulding,OH
Summary
Results-driven Salon Manager skilled in training staff and implementing promotional strategies. Proven ability to maximize business efficiency and foster a positive workplace culture that encourages teamwork and excellence.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Salon Manager
Zeetrio of Ohio (Great Clips)
1385 Conant St Maumee, OH 43537
08.2025 - Current
- Managed daily salon operations to ensure smooth workflow and customer satisfaction.
- Trained staff on best practices for client interactions and service delivery.
- Oversaw inventory management, ensuring optimal stock levels for products and supplies.
- Implemented scheduling systems to maximize staff efficiency and appointment availability.
- Developed promotional strategies to enhance salon visibility and attract new clients.
- Conducted regular team meetings to address challenges and foster collaboration among staff.
- Assisted in managing client relationships, addressing concerns promptly to enhance loyalty.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
Salon Manager
New Image Llc
841 N Willams St Paulding, OH 45879
06.2017 - 08.2025
- Maintained compliance with health and safety regulations within salon environment.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Achieved personal sales goals by upselling products to meet individual needs.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Fostered culture of continuous improvement, encouraging staff to pursue further education and certifications.
Salon Manager
Classy Clips(GREAT CLIPS)
1832 N Clinton Defiance, Oh 43512
04.2012 - 06.2017
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Maintained clean and inviting salon atmosphere, complying with health and safety standards to ensure client well-being.
- Managed inventory effectively, ensuring availability of popular products while minimizing waste.
- Managed daily salon operations to ensure smooth workflow and customer satisfaction.
- Trained staff on best practices for client interactions and service delivery.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.
Stylist
First Choice Haircutters
Defiance, OH
03.2009 - 04.2012
- Delivered high-quality haircuts and styling services, ensuring client satisfaction through personalized consultations.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training junior stylists on techniques and customer service best practices.
- Developed strong client relationships, resulting in repeat business and increased referrals.
- Stayed updated on industry trends and product knowledge to provide informed recommendations to clients.
- Implemented new styling techniques that elevated client experience and salon reputation within the community.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Education
Cosmetology
05.2008
- Professional Development: [Subject]
High School Diploma -
05.2008
Skills
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Training staff
- Scheduling
- Salon safety and security
- Business development
- Performance improvement
- Recruitment and hiring
- Cosmetology
- Talent recruitment
- Diverse hairstyles
- Salon operations
- Multi-task management
- Time management
- Employee training
- Customer service
Certification
- Licensed Cosmetologist - 2008 to Current
- Licensed Cosmetology Instructor - 2023 to Current
- Licensed independent Contractor - 2017 to Current
Timeline
Salon Manager - Zeetrio of Ohio (Great Clips)
08.2025 - Current
Salon Manager - New Image Llc
06.2017 - 08.2025
Salon Manager - Classy Clips(GREAT CLIPS)
04.2012 - 06.2017
Stylist - First Choice Haircutters
03.2009 - 04.2012
Sentinel Career Center - , Cosmetology
Fostoria High School - High School Diploma,