Irma Colmenero
Arlington,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Bank of America
Fort Worth, TX
07.2015 - Current
- Provided quality customer service via telephone, email and chat.
- Participated in meetings to discuss process improvements or changes in procedures.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Customer Service Representative
Dialogue Direct
Fort Worth, TX
05.2013 - 07.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
Customer Service Representative
Southwest Airlines
Dallas, TX
09.1992 - 05.2013
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
GED -
Arlington High School
Arlington, TX05-1990
Skills
- Microsoft Outlook
- Problem Solving
- Multi-Task Management
- Ten Key
- Call Center Customer Service
- Microsoft Excel
Accomplishments
- Perfect Attendance Award for over 8 years
- Excellent Customer Service Award
Languages
Spanish
Professional
Timeline
Customer Service Representative
Bank of America
07.2015 - Current
Customer Service Representative
Dialogue Direct
05.2013 - 07.2015
Customer Service Representative
Southwest Airlines
09.1992 - 05.2013
GED -
Arlington High School
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