Irma Garza
Pearland,TX
Summary
Customer service and sales professional with 10+ years delivering customer satisfaction and revenue growth through structured follow-up and accurate order handling. Known for proactive communication, timely execution, and solution-focused problem solving. Recognized for operational excellence that supports client needs and business goals.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Alsco Uniforms
Houston, Texas
04.2025 - 06.2026
- Managed the full sales cycle, from lead generation through closing, utilizing Salesforce CRM to track activities, manage opportunities, and drive revenue growth.
- Developed and maintained pipeline through prospecting, cold calling, and qualifying prospective customers, generating new business opportunities.
- Conducted consultative sales presentations and delivered customized proposals tailored to customer needs and business objectives.
- Managed time and territory effectively to maximize sales productivity.
- Collaborated with cross functional teams to facilitate customer onboarding and support implementation of solutions.
Account Manager
GFL Environmental / Formally WCA
Houston, Texas
05.2018 - 06.2024
- Managed a book of business in an assigned territory.
- Developed strategies to increase revenue from existing accounts.
- Identified customer requirements to provide tailored solutions. Developed tailored solutions to increase revenue growth and align with sales goals.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Resolved billing questions and service complaints for assigned customer accounts.
- Coordinated service changes with dispatch, operations, and customer support teams.
- Led cross-functional teams to address complex client needs, ensuring cohesive effort and solutions.
- Applied critical thinking to resolve complex customer issues.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Customer Service Manager
CINTAS, Professional Uniform and Facility Services
Houston, Texas
09.2007 - 05.2018
- Led customer service for uniform and facility services accounts for three locations.
- Resolved product and consumer complaints through effective communication, improving customer satisfaction.
- Implemented quarterly plan to enhance Net Promoter Score, driving customer loyalty.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained representatives on service standards and customer communication.
- Coordinated route service schedules with branch operations teams, enhancing service delivery across locations.
- Communicated with sales and service teams on account needs.
- Coordinate with sales, service and production for seamless customer onboarding.
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
Houston, Texas
04.2000 - 09.2007
- Answered customer calls, resolving issues promptly to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved billing questions and service concerns with clients
- Assisted customers with sizing, replacements, and product changes
- Delivered exceptional customer service, contributing to high levels of customer satisfaction.
- Supported retention efforts through clear, professional communication
- Processed orders for rental garments and facility products
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Executed administrative tasks including filing paperwork, updating databases, and generating reports.
Education
Associate of Applied Science - Business Management
Houston Community College
Houston, TXSkills
- Microsoft Office Suite
- CRM Proficiency
- Time management
- Bilingual - English/Spanish
- Cross-functional teamwork
- Project management
Timeline
Sales Consultant
Alsco Uniforms
04.2025 - 06.2026
Account Manager
GFL Environmental / Formally WCA
05.2018 - 06.2024
Customer Service Manager
CINTAS, Professional Uniform and Facility Services
09.2007 - 05.2018
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
04.2000 - 09.2007
Associate of Applied Science - Business Management
Houston Community College