Jeffrey Wright
Charlotte,NC
Summary
I am a talented candidate with collaborative experience in Sales, Customer Service, Call Center, and Package Handling in a small or large organization. Considerable knowledge of various computer systems, extensive use of statistical data to organize, and complete multiple projects. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
23
23
years of professional experience
Work History
Sales Consultant
AT&T
01.2013 - 01.2024
- Worked directly with consumers to assess their needs and preferences to ensure customer satisfaction
- Forge long lasting relationships and trust with customer accounts through open and interactive communications
- Generated sales leads and created potential business opportunities for the organization
- Attended regular training sessions for Sales Representatives to ensure a comprehensive understanding of new sales tactics and development
- Adhered to company guidelines, procedures, and policies
- Troubleshoot problems and empathize with customers to resolve issues and complaints in a timely manner.
Customer Service Specialist
Time Warner Cable (Spectrum)
01.2003 - 01.2012
- Supported sales reps in opening new accounts and upgraded existing services
- Quickly and effectively resolved customer challenges
- Maintained Quality control/satisfaction records, while constantly finding new ways to improve the customer's experience
- Trained in all functions of customer service in phone sales, cable, and internet.
Subscriber Advisor/Sales Analyst
GM OnStar/Sitel Corporation
01.2001 - 01.2003
- Set up Roadside assistance
- Answered incoming calls and emails for general account maintenance
- Provided routing and remote diagnostic support
- Provided routing assistance based on specific vehicle make and provided emergency services per incident
- Monitored and analyze accounting data and produce financial reports or statements
- Provided emergency service request.
Seasonal Package Handler
Amazon Inc.
01.2023
- Selected, Packaged, and Shipped orders
- Received and sorted inventory
- Operate PIT (Power Industrial Trucks)
- Forklifts or Pallet Drivers and work Heights up to 35 feet.
Education
Bachelors - Business Administration
DeVry University
12.1999
Associate -
Lansing Community College
12.1996
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- Call Center
- Order Fulfillment
- Customer Service
- Customer Support
- CSR
- Customer Care
- Microsoft Office Suite
- PowerPoint
- Access Vista
- Windows
Timeline
Seasonal Package Handler
Amazon Inc.
01.2023
Sales Consultant
AT&T
01.2013 - 01.2024
Customer Service Specialist
Time Warner Cable (Spectrum)
01.2003 - 01.2012
Subscriber Advisor/Sales Analyst
GM OnStar/Sitel Corporation
01.2001 - 01.2003
Bachelors - Business Administration
DeVry University
Associate -
Lansing Community College