Irma Hernandez
South Gate,CA
Summary
Adept at navigating high-stress environments, I excelled as a Customer Service Representative at Strong Tie Insurance, enhancing customer loyalty through empathetic dispute resolution and efficient problem-solving. Skilled in data entry and customer service, my approach led to satisfactory outcomes, bolstering repeat business and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Strong Tie Insurance
07.2012 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Guardian General Insurance
03.2010 - 05.2012
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
South Gate Senior High School
South Gate, CASkills
- Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Follow-up skills
- Paperwork Processing
- Documentation
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Customer Service Representative
Strong Tie Insurance
07.2012 - 11.2023
Customer Service Representative
Guardian General Insurance
03.2010 - 05.2012
High School Diploma -
South Gate Senior High School
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