Irma Kendall
Las Vegas,Nevada
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
16
16
years of professional experience
Work History
VIP Model Server
Planet Hollywood Resort & Casino
04.2008 - Current
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree -
Morris Sunset East High School
Las VegasSkills
- Accurate Cash Handling
- Menu Knowledge
- Special Dietary Requirements
- Customer Preferences
- POS System Expertise
- Efficient Service
- Age Verification
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- Transactions and Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
VIP Model Server
Planet Hollywood Resort & Casino
04.2008 - Current
No Degree -
Morris Sunset East High School
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