Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irma Martinez

Arlington,TX

Summary

At The Enclave at Prestonwood Apartments, I excelled as a Leasing Consultant, leveraging my expertise in CRM software and exceptional customer service skills to enhance tenant satisfaction and streamline leasing processes. My proactive approach in conducting market research and coordinating with maintenance ensured high occupancy rates and efficient unit turnovers, showcasing my results-driven attitude and ability to significantly contribute to operational success. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of [Location] rental market for [Type] properties and impressive financial management skills. Expert user of [Software]. Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.

Overview

2
2
years of professional experience

Work History

Leasing Consultant

The Enclave at Prestonwood Apartments
5930 Arapaho Rd, Dallas, TX 75248
04.2022 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.

Education

High School Diploma -

Castleberry High School
Fort Worth, TX

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Customer service expertise
  • Lease Agreements
  • Leasing and sales
  • CRM Software
  • Phone and Email Etiquette
  • Property Tours
  • Unit inspection
  • Lease Renewals
  • Market Trends

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

The Enclave at Prestonwood Apartments
04.2022 - Current

High School Diploma -

Castleberry High School
Irma Martinez