Irma Perez
Roswell
Summary
Dynamic customer service manager with over 9 years of experience in leading teams and improving service standards. Expertise in training staff on conflict resolution and time management, resulting in increased team performance and customer retention.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Farmers Country Market
Roswell, NM
03.2016 - 11.2025
- Led customer service team to enhance satisfaction and retention through effective training programs.
- Mentored staff on best practices for conflict resolution, resulting in improved team performance.
- Coordinated cross-departmental communication to resolve customer issues efficiently and effectively.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high service standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Wait Staff Member
Granny's Chuckwagpn
Artesia, NM
07.1999 - 01.2015
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order fulfillment.
- Trained new wait staff on menu knowledge and service protocols.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Artesia High
Artesia, NM05-1992
Skills
- Customer service
- Problem-solving
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Cash handling
- Complaint resolution
- Exceptional telephone etiquette
- Relationship building
- Handling escalations
Languages
English
Professional Working
Timeline
Customer Service Manager
Farmers Country Market
03.2016 - 11.2025
Wait Staff Member
Granny's Chuckwagpn
07.1999 - 01.2015
High School Diploma -
Artesia High