IRMA RAMIREZ
Cornea Associates of Texas
DALLAS,TX
2
Languages
9
years of professional experience
Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, strong organizational capabilities, and meticulous attention to detail. Collaborative team player dedicated to achieving results and adept at adapting to evolving needs. Expertise in scheduling, customer service, and administrative support ensures seamless daily operations and enhances overall productivity.
Work History
Front Desk/Checkout Receptionist
7 Months- Manage patient check-in and checkout wait providing professional and courteous customer service in a fast paced medical office.
- Answered incoming calls, addressed patient inquiries, and routed messages to appropriate clinical or administrative staff.
- Collect and process payments, including copays, deductibles, coinsurance and outstanding balances
- Schedule follow-up appointments and coordinate patient visits according to provider instructions.
Front Desk Receptionist
11 Months- Managed appointment scheduling, optimizing clinic flow and patient wait times effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Process copays, insurance eligibility, maintained patient records with accuracy, and manage multi-line phones.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Optometric Technician/Receptionist
3 Years 2 Months- Greeted incoming patients by conducting pretests, documentation and intake.
- Verified insurance coverage for patient visits and procedures.
- Handled and filed patient records in accordance with practice standards and HIPAA.
- Utilized computer software programs to enter patient data into electronic health records system.
- Managed front office operations such as phone calls, emails, and mailings.
Appointment Scheduler
5 Months- Scheduled appointments and managed calendars to optimize client service and operational efficiency.
- Coordinated communication between clients and healthcare providers to confirm appointments and address inquiries.
- Processed appointment requests promptly, maintaining accurate records for efficient workflow management.
Customer Service Representative
2 Months- Assisted customers with inquiries and product selection to enhance overall satisfaction and loyalty.
- Resolved customer complaints efficiently, leveraging problem-solving skills to maintain positive relationships.
- Communicated product features and benefits clearly, driving informed purchasing decisions among customers.
Education
GED
Skills
Patient intake management
EMR/EHR management
High-volume call management
Patient engagement
Attention to detail
Confidentiality handling
Insurance verification
Customer service
Telephone communication
Time management
Hospitality services
LANGUAGES
Spanish Fluent
English Fluent
Timeline
Front Desk/Checkout Receptionist
Cornea Associates of Texas
01.2026 - CurrentRead More
Front Desk Receptionist
OCULOPLASTIC ASSOCIATES OF TEXAS
02.2025 - 01.2026Read More
Optometric Technician/Receptionist
Doctor Eyecare
01.2018 - 03.2021Read More
Appointment Scheduler
Spreemo Health
05.2017 - 10.2017Read More
Customer Service Representative
New Option Sports
03.2017 - 05.2017Read More
Dallas Community College
Read More
Texas Education Agency
GED
Read More