IRMA RODRIGUEZ
Las Vegas,Nevada
Summary
Dynamic server for more than 10 years of experience and a robust history at Egg Works, adept in high-volume dining and exceptional customer service. Expert in POS system use and cash transactions, with a proven track record of enhancing guest experiences. Committed to maintaining accurate food safety standards. Providing excellent customer service, ensuring all orders are served timely and accurately. Skills in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Store Manager/Server
Love Paradise Sushi
Las Vegas, NV
09.2025 - Current
- Trained new staff on menu offerings, service standards, and operational procedures.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Streamlined office operations by implementing efficient scheduling and communication processes.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Improved marketing to attract new customers and promote business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Server
Hussong's Cantina
Henderson, NV
03.2024 - 04.2026
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring prompt food and beverage delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager/Server
Amigos Tacosand Cantina
Las Vegas, NV
2021 - 05.2024
- Oversaw staff scheduling, optimizing labor costs while maintaining service quality.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
Server
Egg Works
01.2015 - 01.2020
- Greeted and seated guest, providing menus and explaining daily specials.
- Took food and beverages orders, accurately inputting them into the POS system.
- Delivered food and beverages promptly and accurately to guest tables.
- Checked in with guest to ensure satisfaction and promptly addressed any issues.
- Processed payments and handled cash transactions.
- Maintained cleanliness and organization dining area.
Server
Yama Sushi
01.2012 - 01.2015
- Providing excellent customer service by anticipating needs and responding promptly to requests.
- Checked in with guest through hot meals service, replenishing drinks and catering to additional request.
Education
High School Diploma -
01-2007
Skills
- Proficient in taking orders and serving food and beverages
- Ability to work efficiently in a fast-paced environment
- Experience with POS system
- Ability to handle cash and process payments accurately
- Food running
- Guest Seating
- Menu Knowledge
Certification
Health Card, Tam Card
LANGUAGES
Spanish-Fluent
English
Timeline
Store Manager/Server
Love Paradise Sushi
09.2025 - Current
Server
Hussong's Cantina
03.2024 - 04.2026
Server
Egg Works
01.2015 - 01.2020
Server
Yama Sushi
01.2012 - 01.2015
Store Manager/Server
Amigos Tacosand Cantina
2021 - 05.2024