Irma Serrato

• Successfully drew blood from patients of all ages and skill levels in a timely manner.
• Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
• Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
• Maintained excellent communication skills to provide comfort for patients during the collection process.
• Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
• Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
• Checked paperwork for completeness and accuracy of information.
• Developed strong relationships with hospital staff members by providing courteous customer service at all times.
• Prepare samples for processing and handling for delivery with all the paperwork needed.

• Created effective communication protocols between staff members and donor.
• Conducted regular meetings with department heads to discuss progress reports and challenges faced by employees.
• Successfully managed a team of 10+ personnel, ensuring efficient workflow and high-quality customer service.
• Delegated tasks to team members according to individual strengths.
• Resolved conflicts with unhappy donors and answer questions about payments.
• Tracked company inventory and noted item shortages for future product orders.
• Conducted employee evaluations and documented overall progress.
• Ensure medical paper work is done accordingly when opening and sent to who needs to be notified.
• Ensuring I destroy any infectious waste after.
• Making sure everything is scanned in at the end of the night and everyone has clean their area accordingly.
• Ensuring all the paper work that needs to be reviewed is done before closing and locking the center down.

• I make sure to train everyone in the department, making sure they follow our SOPs and they understand how everything works.
• I organize the floor plan as needed throughout the day to make sure everything runs smooth and in order.
• I also make sure everyone has had their break and do the task they are assigned.
• I make sure everyone is covered to do their revisions, elearings, or training.
• Initiated training programs for new hires as well as existing staff members.
• I'm trained in medical historian, which is collecting a donors programming to know if they can donate and how much they'll

donate.

• I'm trained in phlebotomy which I'm assigned a section with six donors to ensure they have a successful donation and making sure if they have a reaction that I am there to assist them.
• I'm also trained in the lab, where I process the bottles and collect samples from the bottles, I organize both bottles and samples in the freezer and also receive products and making sure to organize everything in our warehouse.

• I successfully collect and processed high volume of plasma for therapeutics.
• Answered patient questions regarding collection techniques and offer additional information on the process.
• Built the ability to recognize and respond to difficult or unusual patient situations.
• Documented donors weight, height measurements, vital signs and hematocrit to see if they qualify to donate.
• Checked paperwork for completeness and accuracy of information.
• Developed a thorough understanding of protocol and procedure for collecting donors plasma.
• Use handheld system to identify donors, indicate the plasma volume, and document set used.
• Observed donors while they donate and monitored for reactions.
• Making sure area is clean and sanitized for everyone's safety with the proper steps needed.