Irma Umanzor-Jimenez
Houston
Summary
Experienced with customer relations and office management. Utilizes effective communication and organizational skills to ensure seamless front desk operations. Track record of enhancing guest experiences and maintaining professional environment.
Overview
12
12
years of professional experience
Work History
Front Desk Administrator
Spring Baptist Church
01.2022 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Monitored front areas so that questions could be promptly addressed.
Real Estate Agent
Keller Williams
10.2016 - 01.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
Administrative Assistant
Baylor College Of Medicine Teen Clinics
07.2013 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Science - Criminal Justice
Remington College
Houston, TX08-2006
High School Diploma -
Klein Forest HS
Houston TX05-2002
Skills
- Word processing
- Strong organizational skills
- Computer skills
- Problem-solving skills
- Customer service focus
- Highly professional
- Administrative skills
- Guest relations
- FLUENT IN SPANISH
- Excellent teamwork
- Time management expertise
- Documentation and recordkeeping
- Calendar management
Languages
Spanish
Full Professional
Timeline
Front Desk Administrator
Spring Baptist Church
01.2022 - Current
Real Estate Agent
Keller Williams
10.2016 - 01.2018
Administrative Assistant
Baylor College Of Medicine Teen Clinics
07.2013 - 08.2016
Associate of Science - Criminal Justice
Remington College
High School Diploma -
Klein Forest HS
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