Irma A Vizcaino Casillas
Seattle,WA
Summary
Dynamic customer service professional with expertise in problem solving, effective communication, and team collaboration. Proven ability to enhance customer satisfaction and manage inventory efficiently.
Experienced bartender skilled in cocktail preparation, customer engagement, and inventory management. Adept at fostering a welcoming atmosphere and delivering exceptional service while adhering to safety guidelines. Ready to contribute to a vibrant bar environment.
Dedicated service professional with a strong background in customer interaction and conflict resolution. Known for building rapport with customers and supporting team morale, ensuring a seamless service experience in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Bartender
Tutabella
Bellevue, Washington
08.2025 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory and ordering supplies for the bar.
- Engaged with customers to provide exceptional service and build rapport.
- Adhered to safety and sanitation guidelines in food and beverage handling.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Customer Service Representative
The French Bakery
Bellevue, Washington
11.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Managed inventory levels and restocked supplies as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Provided support during peak hours by running drinks or helping out on the register.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Server
Azteca Restaurant
Kirkland, Washington
08.2023 - 08.2025
- Took customer orders and provided menu recommendations to enhance dining experience.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of dining area during service shifts.
- Collaborated with kitchen staff to expedite food preparation and service efficiency.
- Handled cash transactions and processed payments accurately at the end of meals.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
Cleaning Assistant
Zulma
Lynnwood, Washington
06.2021 - 12.2023
- Maintained cleanliness of designated areas using approved cleaning supplies.
- Followed safety protocols to ensure a safe working environment for all staff.
- Assisted in organizing cleaning schedules to optimize workflow efficiency.
- Collaborated with team members to complete large cleaning projects efficiently.
- Provided excellent customer service by addressing client inquiries professionally.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Efficiently managed time between multiple tasks throughout the day.
Customer Service Representative
KFC
Everett, Washington
01.2021 - 11.2023
- Assisted customers with product selection and inquiries daily.
- Processed orders efficiently and accurately in a fast-paced environment.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled customer complaints professionally to enhance satisfaction.
- Managed cash register transactions and balanced till at shift end.
- Supported inventory management by restocking shelves as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cosmetician
Zen Salon
Lynnwood, Washington
02.2022 - 06.2022
- Provided personalized skincare consultations to clients based on individual needs.
- Assisted in inventory management and restocking beauty products regularly.
- Educated clients on product usage and best practices for skincare routines.
- Maintained cleanliness and organization of workstations and treatment areas.
- Collaborated with team members to ensure a positive client experience at Zen Salon.
- Handled client scheduling and appointment management efficiently throughout the day.
- Analyzed customers' skin types, facial features, and hair texture in order to recommend appropriate beauty products.
- Monitored client reactions during procedures in order to ensure safety and comfort.
- Maintained a clean and organized work area at all times according to safety regulations.
- Advised clients on home care routines such as cleansing regimens and moisturizing habits.
Education
Cosmetician - Technician
UTBE
Guadalajara08-2001
High School Diploma -
Colegio Mexico
Mexico07-1999
Skills
- Cocktail preparation
- Inventory management
- POS systems
- Safety compliance
- Customer engagement
- Beverage service
- Team collaboration
- Conflict resolution
- Menu knowledge
- Effective communication
- Work organization
- Customer service
- Problem solving
- Cash and credit transactions
- Identification verification
- Handling difficult customers
- Conversant in spanish
- Outstanding customer service
- Food service
- Bar service preparation
- New hire training
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Tutabella
08.2025 - Current
Customer Service Representative
The French Bakery
11.2023 - Current
Server
Azteca Restaurant
08.2023 - 08.2025
Cosmetician
Zen Salon
02.2022 - 06.2022
Cleaning Assistant
Zulma
06.2021 - 12.2023
Customer Service Representative
KFC
01.2021 - 11.2023
Cosmetician - Technician
UTBE
High School Diploma -
Colegio Mexico