Irma (Gail) Harter
Hendersonville,TN - Tennessee
Summary
Proven leader in ophthalmic care at Shofner Vision Center, adept in surgical assisting and enhancing patient satisfaction through empathetic support. Expertise in diagnostic testing and streamlining clinic operations, significantly improving patient flow and care quality. Skilled in Electronic Medical Records and fostering interdisciplinary collaboration for tailored treatment plans.
Overview
21
21
years of professional experience
Work History
Lead Ophthalmic Technician/Ophthalmology Surgical Coordinator
Shofner Vision Center
12.2005 - Current
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Collaborated with interdisciplinary teams to develop effective treatment plans tailored to each patient''s unique needs.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
- Optimized appointment scheduling to maximize daily patient flow while maintaining high-quality clinical interactions.
- Promoted a safe work environment by adhering to strict sterilization protocols and infection control measures during all procedures.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Improved patient care by conducting thorough diagnostic tests and accurately interpreting results for ophthalmologists.
Patient Care Technician
Medical Staffing Network Healthcare LLC
01.2004 - 12.2005
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Education
Associate of Applied Science - Medical Technology
Volunteer State Community College
Gallatin, TN05.2003
Associate of Applied Science - Patient Care Technician
Tennessee Technological University
Hartsville05.2002
Skills
- Surgical Assisting
- Dry eye management
- Visual field testing
- Visual acuity testing
- Electronic Medical Records
- Corneal Topography
- Color vision testing
- Refractive Assessment
- Pachymetry Testing
- Manual refractions
- Medical History Documentation
- Amsler grid testing
- Diagnostic Testing
Timeline
Lead Ophthalmic Technician/Ophthalmology Surgical Coordinator
Shofner Vision Center
12.2005 - Current
Patient Care Technician
Medical Staffing Network Healthcare LLC
01.2004 - 12.2005
Associate of Applied Science - Medical Technology
Volunteer State Community College
Associate of Applied Science - Patient Care Technician
Tennessee Technological University
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