Irmento R Butler
Grandview,MO
Summary
Experienced in building rapport and delivering exceptional resolution, consistently excel in providing outstanding customer satisfaction. Expertise lies in effective communication with customers, understanding their needs, and finding optimal solutions to meet their expectations. Leveraging exceptional rapport skills. Establish trust and create positive interactions that leave a lasting impression. Committed to delivering excellence in customer service, strive to exceed expectations and contribute to the overall success of the organization.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Bread Financial
04.2016 - 11.2024
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Taking over 100 calls daily
Customer Service Order Taker
LMC Truck
08.2006 - 04.2016
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in an timely manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Provide support to Administrative Assistance and Dispatch Managers.
- Received incoming calls from Railroad Crew callers for pick up location destinations.
Dispatcher/Customer Service Rep/Billing Auditor
Renzenberger, INC.
04.1998 - 08.2006
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Dispatch drivers from various home base locations through out the United States.
- Audit drivers' mileage and wait times for weekly payroll.
- Processed and interpreted drivers trip information for accurate data entries, detect errors and perform data processing.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
Education
GED -
ADULT BASIC EDUCATION
2121 CHARLOTTE KANSAS CITY MO 6410803-2010
Skills
- Customer service
- Call center experience
- Conflict resolution
- Payment processing
- Clerical support
- Active listening
Timeline
Customer Service Representative
Bread Financial
04.2016 - 11.2024
Customer Service Order Taker
LMC Truck
08.2006 - 04.2016
Dispatcher/Customer Service Rep/Billing Auditor
Renzenberger, INC.
04.1998 - 08.2006
GED -
ADULT BASIC EDUCATION
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