Isaac Robinson III
Atlanta,GA
Summary
Healthcare operations executive with 10 years of experience leading multi-site operations, including value-based clinical operations within matrixed healthcare organizations. Proven record of regional operations leadership, center operations oversight, and P&L ownership with consistent budget management and project management discipline. Track record of building cohesive, high-performing teams through mentorship and employee engagement, standardizing best practices and SOPs to improve patient experience, quality control, and operational sustainability across a defined geography.
Overview
10
10
years of professional experience
Work History
Director of Operations, In-Center & Home Therapies
Fresenius Medical Care
Atlanta, GA
03.2023 - Current
- Directed regional operations across 11 dialysis clinics and 25 clinical programs, delivering in-center and home therapies (PD & HHD) to 500+ patients while leading 100+ employees and managing a $35M+ P&L.
- Drove operational rigor and resource optimization, increasing regional revenue 8% and overall patient census 15% through efficiency initiatives, workflow optimization, and service expansion.
- Improved patient experience, access, and retention by optimizing scheduling, workflows, and care delivery models, increasing dialysis treatments 8% year-over-year and strengthening patient responsiveness.
- Built, coached, and held clinic leadership teams accountable for performance outcomes, improving employee retention by 37% and strengthening team stability across sites through structured mentorship and onboarding programs.
- Partnered with physicians and regional hospital systems to expand referral networks, driving a 60% increase in physician referrals, improving physician satisfaction 30%, and launching a new clinical program.
- Standardized best practices and SOPs across centers to enhance quality control and ensure consistent clinical and service delivery.
Senior Manager, Home Health
CVS Health Corporation
Atlanta, GA
09.2022 - 01.2023
- Executed go-to-market strategy for CVS's first in-home primary care services supporting Medicare Advantage populations, coordinating clinical and operational readiness across markets.
- Streamlined external contracting and workforce onboarding processes, reducing post-acute care RN hiring time 20% through improved vendor management and process standardization.
- Managed $1.3M in vendor and consultant contracts, delivering 30% cost savings while maintaining operational quality and consistency across programs.
Senior Manager, Operations & Clinical Product Integration
CVS Health Corporation
Atlanta, GA
07.2021 - 09.2022
- Directed multi-state clinical operations for a $50M+ joint venture supporting 13 dialysis clinics across Texas, New Jersey, and Pennsylvania, aligning center operations with enterprise clinical governance.
- Developed and executed regional growth strategies, driving +16% net patient census growth, new market expansion, and partnerships with six hospitals and one new payor.
- Served as operational subject matter expert for new care models, leading ideation, service design, and launch of an innovative virtual dialysis service that expanded patient access.
- Led and supported $100M+ acquisition due diligence initiatives, partnering with cross-functional teams to assess operational readiness, workflow impacts, and integration risks.
Facility Administrator, Clinical Operations Manager
DaVita Inc
St. Louis, MO
07.2018 - 08.2020
- Directed daily operations for two outpatient dialysis clinics, leading 35+ staff and delivering care to 100+ patients with oversight of scheduling, staffing, and center-level budgeting.
- Improved clinic CMS Star ratings from 3 to 5 and increased CAHPS patient experience scores by 20% through targeted quality improvement, customer service enhancements, and staff coaching.
- Led the deployment of electronic scheduling across 62 clinics, delivering a 6% reduction in labor costs and improving staffing stability by establishing consistent workflows and scheduling best practices.
Operations Lead & Chief of Staff to Vice President of Supply Chain
The Boeing Company
St. Louis, MO
03.2016 - 07.2018
- Coordinated operations for a supply chain portfolio with $8B in annual spend and 700+ employees across 11 sites in 9 states, applying project management and process improvement methodologies.
- Improved enterprise financial performance 30% by leading initiatives that generated $1B in payments received and eliminated $1.8B in liabilities.
- Managed the UX design and implementation of a new supply chain IT system, resulting in a 20% improvement in process efficiency and a 12% cost reduction.
- Simplifying business processes, resulting in a 40% consolidation of business process instruction manuals and improved compliance audit performance.
Education
MBA -
Kennesaw State University
Kennesaw, GA03-2026
Bachelor of Science - Political Science
Truman State University
Kirksville, MOSkills
- Multi-Site Operations
- Clinical Operations
- P&L & Budget Management
- Population Health
- Value-Based Care
- Project Management
- Cross-Functional Collaboration
- Quality Improvement & Quality Control
- Physician & Stakeholder
- Team Development
- Patient Experience & Engagement
- Workflow Optimization
Timeline
Director of Operations, In-Center & Home Therapies
Fresenius Medical Care
03.2023 - Current
Senior Manager, Home Health
CVS Health Corporation
09.2022 - 01.2023
Senior Manager, Operations & Clinical Product Integration
CVS Health Corporation
07.2021 - 09.2022
Facility Administrator, Clinical Operations Manager
DaVita Inc
07.2018 - 08.2020
Operations Lead & Chief of Staff to Vice President of Supply Chain
The Boeing Company
03.2016 - 07.2018
Bachelor of Science - Political Science
Truman State University
MBA -
Kennesaw State University