Irulan Joseph-Williams
Orlando
Summary
Adept at driving customer satisfaction and enhancing operational efficiency, I leveraged my organizational skills and order problem-solving acumen at Home Depot to streamline project timelines and resolve client issues swiftly. My background also includes enhancing store security and sales at Forever 21, showcasing my ability to collaborate effectively and promote products.
Overview
1
1
year of professional experience
Work History
Pro Desk Rep
Home Depot
Orlando
04.2024 - Current
- Negotiated contracts with suppliers for best pricing on materials needed for projects.
- Ordered necessary building materials and scheduled deliveries in a timely manner.
- Developed cost estimates for proposed home renovations, including labor and materials costs.
- Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Recorded parts inventory information and neatly organized parts for storage.
- Identified issues affecting safety and addressed with shift supervisor for prompt resolution.
Cashier /Retail Merchandiser
Forever 21
Orlando
11.2023 - 04.2024
- Assisted customers with product selection and answered any questions they had.
- Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Restocked shelves with merchandise as needed.
- Maintained store security by monitoring customers' activities within the store premises.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Associate in Pyschology
Valencia College
Orlando, FL12-2025
Skills
- Customer service
- Organizational skills
- Product promotions
- Point-of-sale system
- Marketing strategy
- Client services
- Order problem solving
- Team collaboration
Accomplishments
- Top credit card sales in my district for 6 months straight.
- Top credit card sales for Forever 21 in my 3 months of service.
Timeline
Pro Desk Rep
Home Depot
04.2024 - Current
Cashier /Retail Merchandiser
Forever 21
11.2023 - 04.2024
Associate in Pyschology
Valencia College
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