Vincent Marotta
San Antonio
Summary
With a proven track record at Home Depot, I excel in customer service and problem-solving, enhancing satisfaction and driving sales growth. Fluent in English and Spanish, my leadership significantly improved team productivity and inventory accuracy, showcasing my adeptness in time management and verbal communication.
Overview
29
29
years of professional experience
Work History
Pro-desk Supervisor
Home Depot
02.2024 - 02.2025
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
- Enhanced customer satisfaction by efficiently resolving issues and providing exceptional service.
- Adjusted shift coverage when short-handed or due to staff absences by getting on the register myself if needed.
- At Home Depot's Pro Desk, I expertly managed top pro accounts, meticulously maintaining up-to-date notes and proactively following up on open quotes, driving substantial sales growth.
- Efficiently scheduled and completed pro customer deliveries, ensuring on-time arrival.
- Coordinated with my immediate superior on both disciplinary actions and exemplary staff accomplishments, earning the trust of my entire team.
Electrical/Plumbing Dpt. Supervisor
Home Depot
06.2021 - 01.2024
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process
- Spearheaded initiatives like Bay Capture and Clearance No-Homes, significantly improving inventory accuracy and departmental efficiency.
- Proactively scanned out-of-stock items, expediting their resolution and ensuring prompt replenishment of merchandise.
- While not a licensed plumber or electrician, I possess extensive product knowledge, understanding their functionality and effectively communicating their purpose to customers.
Electrical Associate
Home Depot
06.2019 - 06.2021
- Provided expert guidance during project planning phases, identifying potential challenges and offering viable solutions.
- Addressed client concerns promptly, fostering trust through open communication channels.
- Mentored junior team members in best practices for effective troubleshooting and problem-solving techniques.
- Enhanced workplace safety by conducting thorough inspections and addressing potential hazards.
- Prioritized efficient customer service by asking targeted, qualifying questions, minimizing their in-store time and ensuring they received the precise products they needed in a timely manner.
- Actively learning from experienced electricians about product functionality, allowed me to provide informed and accurate advice, also expanding my knowledge for myself.
Delivery Driver
Dominos Pizza Inc.
11.2004 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Hardwear Associate
Home Depot
08.2017 - 06.2019
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Developed strong relationships with both internal teams and external vendors, facilitating smoother collaboration on projects.
- Gained proficiency in everything from key cutting and machine operation for wiring rope and chain to working with nylon rope.
- I also learned to process markdowns on unsellable merchandise to prioritize customer safety within the store.
Inside/Outside Garden Associate
Home Depot
03.2011 - 08.2017
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
Project Coordinator
V.A Marotta Construction Co.
07.1996 - 11.2004
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Education
High School Diploma -
San Antonio College
San Antonio, TX05-1979
Skills
- Customer service
- Problem-solving skills
- Task delegation
- Time management
- Verbal and written communication
- Check-in and Check-out procedures
- Customer service management
- Inventory oversight
- English & Spanish fluency
Languages
Spanish
Full Professional
Timeline
Pro-desk Supervisor
Home Depot
02.2024 - 02.2025
Electrical/Plumbing Dpt. Supervisor
Home Depot
06.2021 - 01.2024
Electrical Associate
Home Depot
06.2019 - 06.2021
Hardwear Associate
Home Depot
08.2017 - 06.2019
Inside/Outside Garden Associate
Home Depot
03.2011 - 08.2017
Delivery Driver
Dominos Pizza Inc.
11.2004 - 03.2020
Project Coordinator
V.A Marotta Construction Co.
07.1996 - 11.2004
High School Diploma -
San Antonio College
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