Irwin Rosendo
Miami,FL
Summary
Experienced and dependable professional with a talent for resolving complex issues through effective problem-solving abilities. Thrives in a collaborative environment and consistently demonstrates a strong commitment to teamwork and achieving goals within specified timelines, resulting in exceptional outcomes. Eagerly seeking a career opportunity that fosters personal growth and provides invaluable hands-on experience.
Overview
3
3
years of professional experience
Work History
Store Leader/Manager/sales
Men's Wearhouse
02.2023 - Current
- Managed incoming calls and emails, responding promptly and professionally to inquiries
- Assisted in the planning and execution of company events, including logistics coordination and vendor management
- Coordinated office supplies procurement to ensure adequate stock levels while optimizing costs
- Scheduled appointments with clients or customers based on availability of staff members
- Collaborated with cross-functional teams to facilitate smooth workflow across departments
- Provided exceptional customer service through prompt response to inquiries via phone or email
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Managed approximately 30 customers (transactions/problem solving) per day on average
Counter Server/Cashier
CMX Cinemas
08.2021 - 02.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Used cash register to perform more than 100 cash, credit and debit transactions per day.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Provided exceptional customer service to ensure a positive shopping experience for all customers
- Assisted in training and onboarding of new staff members, ensuring they were equipped with necessary skills and knowledge
- Collaborated with team members to achieve daily sales targets, consistently meeting or exceeding goals
- Implemented efficient store layout changes that improved customer flow and increased sales
- Assisted in receiving shipments, verifying contents against purchase orders, and stocking merchandise on shelves
Education
High school diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL01.2022
Skills
- Vendor Management
- Budgeting
- Food Handling
- Public speaking
- Teamwork
- Sales
- Management
- Leadership
- Store operations
- Team management
- Scheduling coordination
Accomplishments
- Managed a portfolio of accounts providing for more than $10000.00 in sales weekly.
- Sustained 12% annual sales growth for 2 consecutive years by introducing innovative sales and marketing techniques.
- Surpassed annual quota by 20%.
- Planned over 40 events in 2024.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Leader/Manager/sales
Men's Wearhouse
02.2023 - Current
Counter Server/Cashier
CMX Cinemas
08.2021 - 02.2022
High school diploma -
Ronald W. Reagan/Doral Senior High School
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