Iryna Klimen
Arlington Heights,IL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
18
18
years of professional experience
Work History
Store Manager
Wheeling Grand, LLC Dba Fresh Farms
2005.05 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
High School Diploma -
Wheeling High School`
Wheeling, IL05.2005
Skills
- Talent Recruitment
- POS Systems
- Store Merchandising
- Pricing Strategies
- Customer Relations
- Problem-Solving
- Delegating Work
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Store Manager
Wheeling Grand, LLC Dba Fresh Farms
2005.05 - Current
High School Diploma -
Wheeling High School`
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