Iryna Mykhailyshyn
Queens,USA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Front-end Manager
Netcost Market
New York, NY, USA
02.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Helped customers find specific products, answered questions and offered product advice
Manager
Restaron
Lviv, Ukraine
04.2009 - 02.2021
- Enforced customer service standards and resolved customer problems to uphold quality service
- Monitored staff performance and addressed issues
- Trained employees on additional job positions to maintain coverage of roles
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned tasks to associates to fit skill levels and maximize team performance
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Entered time and attendance logs in preparation for payroll
- Conducted quality, timely performance feedback and performance appraisals
Education
Bachelor - Готельно Ресторанна Справа
Lviv University of Restaurant Business
LvivSkills
- Cash Handling
- Customer Service
- POS Systems
- Employee Training
- Problem Resolution
- Supervision & Leadership
- Flexible Schedule
- Conflict Resolution
- Microsoft Office
- Team Management
- Friendly, Positive Attitude
- Organizational Skills
Timeline
Front-end Manager
Netcost Market
02.2022 - Current
Manager
Restaron
04.2009 - 02.2021
Bachelor - Готельно Ресторанна Справа
Lviv University of Restaurant Business