Mary (Kathy) Jones
Spokane
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
High-energy Front-end Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
38
38
years of professional experience
1975
1975
years of post-secondary education
Work History
Front-end Manager
Albertsons Grocery Store
Liberty Lake
05.2004 - 10.2015
- Supervised front-end operations to ensure smooth customer transactions.
- Trained staff on checkout procedures and customer service standards.
- Managed cash register functions and handled daily cash reconciliation.
- Coordinated scheduling for front-end team to optimize coverage during peak hours.
Forklift Operator/Computer Data Entry Operator
Kaiser Aluminum/ Trentwood
Veradale
04.1978 - 09.2002
- Operated forklifts to move materials throughout the manufacturing facility.
- Maintained safety protocols while handling hazardous materials and equipment.
- Conducted daily inspections of forklifts to ensure operational efficiency.
- Collaborated with team members to streamline material handling processes.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
West Valley High School
Spokane Valley, Washington Skills
- Customer service
- Cash handling
- Staff training
- Schedule management
- Managed Safe
- Managed Front-end Cashiers and Courtesy Clerk
Affiliations
I'm very creative and very personable...Love people and treat them with kindness and respect
I sew, crochet, diamond art, volunteer, crossstich, Read, paint rocks
Getting together with friends for lunch, casino, hanging out with my Grandkids, Dog and House Sit
References
References available upon request.
Timeline
Front-end Manager
Albertsons Grocery Store
05.2004 - 10.2015
Forklift Operator/Computer Data Entry Operator
Kaiser Aluminum/ Trentwood
04.1978 - 09.2002
West Valley High School