IRYNA PACHASHYNSKA
Queens
Summary
Hardworking and reliable coordinator with strong ability in communication. Highly organized, responsible, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Front desk receptionist
Vip Dental Care / Daniel Ilyabayev Dds
New York
05.2025 - Current
- Company Overview: Dental office
- Developed long-term relationships with clients by delivering superior service.
- Identified client needs and provided solutions through effective communication.
- Created detailed reports for senior management on client interactions and follow-up activities.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Organized team events to promote collaboration between departments and improve customer relations.
- Ensured that client queries were answered efficiently and in a timely manner.
- Assisted clients with product selection based on their individual requirements.
- Monitored customer accounts regularly to detect any potential issues or discrepancies.
- Responded promptly to customers' requests via email or telephone.
- Dental office
- Scheduled appointments using dental practice management software effectively.
- Answered phone calls and addressed patient inquiries professionally.
- Collected patient information and verified insurance details accurately.
- Maintained clean and organized reception area to enhance patient experience.
- Coordinated with dental staff to ensure smooth patient flow throughout the day.
Administrative Client Coordinator
Gilded Ritual
New York
10.2022 - 05.2025
- Provided excellent customer service to clients and responded promptly to inquiries.
- Developed long-term relationships with clients by delivering superior service.
- Identified client needs and provided solutions through effective communication.
- Created detailed reports for senior management on client interactions and follow-up activities.
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Organized team events to promote collaboration between departments and improve customer relations.
- Ensured that client queries were answered efficiently and in a timely manner.
- Assisted clients with product selection based on their individual requirements.
- Monitored customer accounts regularly to detect any potential issues or discrepancies.
- Responded promptly to customers' requests via email or telephone.
Education
Bachelor of Science - Management of Socio-cultural Activities
WEST UKRAINIAN NATIONAL UNIVERSITY
UkraineSkills
- Performance Tracking
- Strong Organization
- Goal Setting and Achievement
- Cross-Functional Teamwork
- Adaptability and Flexibility
- Organizational Skills
- Reliability
- Teamwork and Collaboration
- Effective customer communication
- Attention to Detail
- Time Management
Timeline
Front desk receptionist
Vip Dental Care / Daniel Ilyabayev Dds
05.2025 - Current
Administrative Client Coordinator
Gilded Ritual
10.2022 - 05.2025
Bachelor of Science - Management of Socio-cultural Activities
WEST UKRAINIAN NATIONAL UNIVERSITY