Iryna Rice
Iola
Summary
Proven track record in enhancing customer satisfaction and streamlining financial processes at C&D Professional Insurance Services. Skilled in Microsoft Office Suite and problem-solving, adept at managing high-stress situations and improving operational efficiency. Demonstrated ability to work effectively in team settings, achieving significant improvements in customer service and accounting accuracy.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Accounting Assistant
C&D Professional Insurance Services(Rural Mutual)
05.2017 - Current
- Answering all phone calls. Resolving questions regarding billing and some other questions related to insurance needs.
- Tracking non payments, non-comply audits.
- Setting up claims.
- Do Personal line quotes.
- Applying Customer and Accounting payments.
- Keep track of accounts payable, accounts receivable payments, and expenses. Monthly reconciliations, General Ledger reports.
- Managed high-stress situations effectively. Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cook
The Willows (CBRF)
09.2017 - 05.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Subway
Subway
04.2016 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Teacher's Aid/ Kitchen Assistant
Iola-Scandinavia School Detrick
09.2015 - 04.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Accountant Assistant
Ukrainian Organizations
08.2009 - 08.2014
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Collaborated with accounting team members to complete projects efficiently and meet deadlines consistently.
- Produced and distributed invoices and financial documents.
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
- Streamlined accounts payable processes for timely vendor payments and reduced errors.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Prepared detailed journal entries as needed, supporting accurate record-keeping initiatives.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Reviewed general ledger entries and assessed accuracy.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Education
Accounting
Ukrainian Technical Collage
Ukraine06.2001
Skills
- Customer Service
- Problem-solving abilities
- Call Management
- Product Knowledge
- Paperwork Processing
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Microsoft Office Suite
Timeline
Cook
The Willows (CBRF)
09.2017 - 05.2020
Customer Service Representative/Accounting Assistant
C&D Professional Insurance Services(Rural Mutual)
05.2017 - Current
Subway
Subway
04.2016 - 09.2017
Teacher's Aid/ Kitchen Assistant
Iola-Scandinavia School Detrick
09.2015 - 04.2016
Accountant Assistant
Ukrainian Organizations
08.2009 - 08.2014
Accounting
Ukrainian Technical Collage
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