Iryna Starodubets
CHICAGO,ILLINOIS
Summary
8 Years of international experience in front office in such hotels like Hilton, Movenpick, Fairmont, Marriott.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
St. Regis Chicago Hotel
United States
06.2024 - Current
- Ensure seamless check-in/check-out, and curate room assignments.
- Manage calls, emails, and in-person requests with discretion, efficiency, and a luxury service mindset
- Oversee billing, payments, and guest records with precision, maintaining accuracy.
- Delivered exceptional guest experiences through attentive service and personalized interactions.
- Resolved guest inquiries and concerns promptly to ensure satisfaction and loyalty.
Frond Desk Agent
Dom Pedro Lisboa Hotel
Lisbon, Portugal
01.2022 - 01.2024
- Follow up with guest regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process payment types such as room charges, cash, checks, debit, or credit.
Fairmont Gold Lounge Supervisor
Fairmont Grand Hotel
Kyiv, Ukraine
01.2019 - 01.2022
- Responsible for all aspects of guest service and guest satisfaction
- Handle and resolve Guests’ complaints, including follow-up.
- Work with the Executive Chef and Fairmont Gold’s Demi Chef de Partie to determine the Fairmont Gold Lounge menu and presentation, in line with Fairmont Gold standards.
- Supervised daily operations of lounge, ensuring optimal service delivery and guest satisfaction.
- Trained and mentored staff in customer service excellence and operational standards.
Guest Relation Supervisor
Movenpick Jumeirah Beach Hotel
Dubai, UAE
01.2018 - 01.2019
- Room allocation, monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Responsible for pre arrivals and upcoming emails, pre arrival request, lost and found enquiry.
- Check-in and check-out Vip and regular guest.
- Addressing and escalating guest complaints.
- Led guest relations team to enhance customer satisfaction and service quality.
Guest Relation Agent
Hilton Sharjah Hotel
Sharjah, UAE
01.2016 - 01.2019
- Welcoming Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
- Assist guests with check in and checkout.
- Ensure that all Guest supplies and amenities are offered and replenished to the required.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Coordinated communication between departments to ensure seamless guest experiences.
Guest Relation Agent
Hilton Fayrouz Resort
Sharm el Sheikh, Egypt
01.2015 - 01.2016
- Check-in guest (meeting, welcoming, registration, escorting).
- Work in reception (solving problems, cooperation with tour guides).
- Room inspection, send amenities birthday, honeymooner, VIP guest.
- Responsible for social media (Facebook, Twitter, Instagram)
- Assist with translations (information: guest directory; menus etc.) as required.
Education
Master’s Degree -
The Dragomanov Ukrainian University
Skills
- Light Speed
- OPERA
- HOST
- Onq PM
- Microsoft office
LANGUAGES
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Guest Service Representative
St. Regis Chicago Hotel
06.2024 - Current
Frond Desk Agent
Dom Pedro Lisboa Hotel
01.2022 - 01.2024
Fairmont Gold Lounge Supervisor
Fairmont Grand Hotel
01.2019 - 01.2022
Guest Relation Supervisor
Movenpick Jumeirah Beach Hotel
01.2018 - 01.2019
Guest Relation Agent
Hilton Sharjah Hotel
01.2016 - 01.2019
Guest Relation Agent
Hilton Fayrouz Resort
01.2015 - 01.2016
Master’s Degree -
The Dragomanov Ukrainian University