Jessica Padilla

• Resolved customer inquiries and route requests with accurate, professional communication.
• Processed service updates, account details, and documentation with strong attention to accuracy.
• Adapted quickly to changing priorities, supporting daily workflows and service demands.
• Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
• Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.

• Assisted customers with product selection, sizing, and styling recommendations across multiple departments.
• Processed sales transactions accurately using POS systems and handled returns, exchanges, and gift card payments.
• Maintained organized merchandise displays, signage, and seasonal floor setups to support visual presentation standards.
• Restocked inventory, resolved out-of-stock issues, and coordinated with stockroom teams to maintain sales floor readiness.

Worked with casino insight and all digital cage programs

• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Processed various cash transactions and answered gaming customer questions.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.