Monique Paredes
Las Vegas
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Burke Williams Spa
Henderson
10.2023 - Current
- Delivered exceptional customer service to enhance guest experience.
- Assisted guests with inquiries about spa services and amenities.
- Coordinated appointments and scheduled treatments for guests seamlessly.
- Resolved guest complaints in a professional manner.
Customer Service Representative
IntouchCX
Las Vegas
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
Miss Rita's Hair Essentials
11.2018 - 03.2023
- Explained promotions and special offers to customers.
- Resolved customer concerns using strong communication and conflict management skills.
- Helped customers navigate website to complete sales and process returns.
- Worked independently but within a team environment.
- Created great customer experiences through personalized sales support.
- Contacted customers to finalize sales and service transactions.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service regarding questions and service complaints.
- Input orders into internal database and shippers' systems with high accuracy.
- Helped resolve issues such as lost or damaged packages by working with managers.
Private Childcare Provider
01.2015 - 11.2018
- Chaperoned children on trips to local parks, zoo, mall and other attractions.
- Taught children proper etiquette and manners in different social situations.
- Transported children to play dates, activities, and special outings with utmost safety.
- Maintained firm discipline while also playing with children and helping with tough social, emotional, and academic situations.
- Balanced children's schedules with regular rest, play, and academic hours.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Entertained children with diverse daily activities and special events.
- Maintained safe play environment.
- Strengthened physical skills using crafts like painting and drawing.
Education
Associate - Liberal Arts:Speech Pathology
Northern Virginia Community College
Annandale, VASkills
- Time Management
- Issue Resolution
- Oral Communication
- Professional and Courteous
- Complex Problem-Solving
- Customer Service
- Leadership
Languages
English
Timeline
Guest Service Representative
Burke Williams Spa
10.2023 - Current
Customer Service Representative
IntouchCX
04.2023 - Current
Sales Associate
Miss Rita's Hair Essentials
11.2018 - 03.2023
Private Childcare Provider
01.2015 - 11.2018
Associate - Liberal Arts:Speech Pathology
Northern Virginia Community College