Iryna Tsarush
Chicago,IL
Summary
Adept at enhancing customer experiences and streamlining service delivery, I excelled in roles at Selfreliance Federal Credit Union, mastering both cash handling and customer service. My knack for problem-solving and proficiency in financial planning significantly boosted member satisfaction, achieving a high retention rate without exceeding a numerical percentage in achievements.
Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Professional lending expert with deep understanding of consumer finance and loan processing. Adept at managing loan portfolios and delivering high-quality service to clients. Focused on fostering team collaboration and driving results through adaptive problem-solving and strong interpersonal skills.
Overview
8
8
years of professional experience
Work History
Universal Member Service Representative
Selfreliance Federal Credit Union
Chicago, IL
11.2022 - Current
- Assisted members with inquiries to provide excellent service.
- Improved member satisfaction by resolving issues promptly.
- Addressed member concerns for maintaining high retention rates.
- Enhanced member engagement with personalized service.
- Managed member accounts to ensure accurate information.
- Exceeded service expectations, handling high-volume requests efficiently.
- Facilitated communication between departments to resolve member issues.
- Improved service delivery by coordinating with team members.
- Processed member requests to maintain updated records.
- Provided support with account management, ensuring member needs were met.
- Enhanced member experiences through proactive problem-solving.
- Enhanced operational efficiency with streamlined processes for member services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Resolved customer issues through thorough dispute investigation.
- Trained new personnel regarding company operations, policies and services.
Cashier
The Great American Bagel
Chicago IL
09.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Lawn Craft Hamburger
Chicago, IL
03.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Deli Clerk / Cashier
Ann’s Bakery and Deli
Chicago, IL
06.2018 - 08.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Learned other teammates' work tasks to train as backup.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
Deli Clerk
Kurowski Sausage Shop
Chicago, IL
06.2017 - 04.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Learned other teammates' work tasks to train as backup.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
Education
Bachelor - Language Interpretation And Translation
Chernivtsi National University
Chernivtsi UA06.2024
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial advising
- Loan origination
- Financial planning
- Transaction processing
- Estate planning
- Payment processing
- Document preparation
- Credit analysis
- Cash handling
- Customer Service-oriented
- Cross-selling expertise
- Team collaboration
- Network troubleshooting
- Data recovery
- Software updating
- Microsoft windows and office
- System maintenance
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Universal Member Service Representative
Selfreliance Federal Credit Union
11.2022 - Current
Cashier
Lawn Craft Hamburger
03.2022 - 05.2022
Cashier
The Great American Bagel
09.2021 - 06.2022
Deli Clerk / Cashier
Ann’s Bakery and Deli
06.2018 - 08.2020
Deli Clerk
Kurowski Sausage Shop
06.2017 - 04.2018
Bachelor - Language Interpretation And Translation
Chernivtsi National University