Isaac Alualu
Hillsboro,OR
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Salesperson
Royal Moore Toyota
03.2022 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
Parr Lumber
10.2021 - 02.2022
- Managed over 50 customer calls per day.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Residential Specialist
Hokua AOAO
05.2016 - 10.2021
- Managed over 500 residents every day.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments for resident amenities.
Education
Associate of Arts - Business
Snow College
Ephraim, UT04.2015
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.2013
Skills
- Cross-Selling Products and Services
- Customer Engagement
- Account Management
- Business Development
- Needs Analysis
- Sales Presentations
- CRM
- Sales Management
- Relationship Building
- Negotiation
- Up-Selling
- Time management
- Lead generation
- Customer relationship building
- Product knowledge
- Sales software proficiency
- Active listening
- Objection handling
- Customer Service
- Sales Closing
- Cold calling
- Strong communication
- Emotional intelligence
- Team collaboration
- Client Service
- Customer Needs Assessment
Timeline
Salesperson
Royal Moore Toyota
03.2022 - Current
Customer Service Representative
Parr Lumber
10.2021 - 02.2022
Residential Specialist
Hokua AOAO
05.2016 - 10.2021
Associate of Arts - Business
Snow College
High School Diploma -
Admiral Arthur W Radford High School
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