Isaac Berry
Nashville,US
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable IT Technician with two years of helpdesk experience.
Expressive Sports Writer with 4 years of experience and an extensive knowledge of sports statistics and history. Deeply committed to broken-down reporting of events and knowledgeable game analyzing. Offering 4 years of experience specializing in basketball and football and an eloquent, fascinating writing style.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
MTSU Service Desk
Murfreesboro, TN
08.2022 - Current
- Creates support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team
- Worked with the support team to help clients with urgent technical issues and come up with effective solutions
- Responded to individual tickets to provide end-user support for [Azure], [Microsoft 365], and [ICE].
Assistant Audio & Media Engineer
Eastside Church Of Christ
Nashville, TN
09.2019 - Current
- Controls sound quality and volume levels to achieve the desired results during various services and events
- Adjusts the volume in response to changes in temperature and tonal requirements
- Performed sound quality checks and front-of-house mixing to keep the sound system running smoothly.
News Writer
MTNews
Murfreesboro, TN
01.2024 - 05.2024
- Researched, gathered and reported on news stories.
- Analyzed facts to ensure accuracy of reporting.
- Edited, proofread and rewrote content for clarity and brevity.
- Collaborated with editors, producers and other staff members in the development of stories.
- Drafted news scripts that included headlines, graphics and captions.
- Produced multimedia content such as videos, podcasts and infographics for digital platforms.
Call Center Agent
OneTouch Direct
Nashville, TN
05.2023 - 08.2023
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls
- Was in charge of answering customer questions about merchandise and pricing
- Provide personalized customer service by anticipating and responding to customers' needs
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
Sports Videographer & Writer
MTNews
Murfreesboro, TN
02.2021 - 11.2022
- Collaborated with writers and producers to create one-of-a-kind designs that translated artistic vision into a visual medium
- Edited footage to make videos for a variety of platforms
- Wrote articles and news stories for publication on the internet, coordinating images and layout to ensure proper presentation.
Scorekeeper
Mid State SportsPlex
Nashville, TN
05.2021 - 08.2022
- Established clear performance benchmarks and kept track of individual and team progress
- Evaluated players and equipment to ensure that they were in compliance with the event's rules and safety standards
- Kept score tabulations on paper for league records that would last forever
- Kept track of game actions in order to keep league, player, and team statistics up to date.
Education
Bachelor of Science - Journalism Sports Media
Middle Tennessee State University
05.2024
Double Minor - Leisure Sports Management & Athletic Training & Coaching
Skills
- Software diagnosis
- Data recovery
- Writer
- Video Filming & Editing
- Photographer
- Team Leadership
- Website Creation
- Customer service
- Graphics and animation
- Audio Monitoring & Editing
- Journalism
- Technical Troubleshooting
- Performance Optimization
- Remote Technical Assistance
- Troubleshooting and Diagnosing
- Remote desktop services and support
- Remote Support
- Issue Research
- User Training
- Operating systems
- Customer Support
- Data Recovery
- System diagnostics
- Software Installation
- Account Management
Zip
37207
Relevant Work
- Https://irberry14.wixsite.com/isaacberry
- Https://www.middletennesseenews.net/post/new-hires-bringing-a-change-to-the-environment-of-mtsu-sports
- Https://www.middletennesseenews.net/post/5-of-the-top-internet-reactions-to-the-infamous-2022-oscars-slap
- Https://www.youtube.com/watch?v=l15TbAYRreI&t=827s
State
Tennessee
City
Nashville
Accomplishments
- 3x Dean's List
Certification
- Hootsuite Platform Certification
- Brandwatch Consumer Research Foundation Certification
- Certificate of Completion for Word Essential Training (Office 365)
Websites
Timeline
News Writer
MTNews
01.2024 - 05.2024
Call Center Agent
OneTouch Direct
05.2023 - 08.2023
Technical Support Specialist
MTSU Service Desk
08.2022 - Current
Scorekeeper
Mid State SportsPlex
05.2021 - 08.2022
Sports Videographer & Writer
MTNews
02.2021 - 11.2022
Assistant Audio & Media Engineer
Eastside Church Of Christ
09.2019 - Current
Bachelor of Science - Journalism Sports Media
Middle Tennessee State University
Double Minor - Leisure Sports Management & Athletic Training & Coaching
- Hootsuite Platform Certification
- Brandwatch Consumer Research Foundation Certification
- Certificate of Completion for Word Essential Training (Office 365)
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