Isaac Gregorio
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record at Whole Food Market, excelling in customer service and problem-solving. Recognized for outstanding teamwork and maintaining cleanliness standards while effectively managing time. Skilled in food safety and passionate about creating exceptional customer experiences. Committed to exceeding expectations in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Seafood Team Member
Whole Food Market
Las Vegas, NV
04.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Weighed out portions of product for customers upon request.
- Maintained clean and organized counters and work areas.
- Worked safely and efficiently when handling seafood products.
- Greeted customers and provided excellent customer service.
Furniture Sales Associate
Living Spaces
Las Vegas, Nevada
04.2022 - 04.2023
- Sold a wide variety of furniture ranging from dining, bedroom, and even reclining furniture
- Consistently met daily goals by exceeding sales targets and increasing revenue
- Developed and maintained effective working relationships with team members, management, and customers
- Shared accurate and consistent product knowledge to the customer
- Guide customers through a stressful and tedious process in a calm and efficient manner
- Excellent communication skills with a wide variety of guests
Warehouse Associate
Amazon
Reno, NV
08.2021 - 03.2022
- Inbound/Outbound processing and sorting of customer packages
- Worked in teams to meet end of shift deadlines
- Worked in a very fast paced environment
- Duties included but not limited to scanning, sorting, pallet wrapping, and staging of pallets
- Problem solving duties involving damaged products
Second Assistant Manager
Jimmy John’s Sandwich Shop
Reno, Nevada
06.2020 - 07.2021
- Counted down drawers, accounting for all money; prepared nightly deposit and took inventory of all ingredients and supplies
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Recognized for providing efficient service with high degree of accuracy
- Performed facility checks to verify cleanliness and client safety
- Provided oversight to front-line personnel, ensuring daily tasks were performed to meet quality standards involving opening/closing shifts
Shift Lead/Person-in-charge
Jimmy John’s Sandwich Shop
Reno, Nevada
05.2019 - 06.2020
- Adhered to all quality standards, formulas, and procedures as outlined in the company’s operations manual
- Worked independently and teamed up with others to ensure productive workflow
- Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Presented cheerful attitude when assisting customers and creating sandwiches
- Showed comprehensive understanding of products, ingredients, and prices
- Completed assigned tasks with little or no supervision
- Trained staff in accordance with company’s operational guidelines
- Kept work area organized and clutter-free
Crewmember/Inshop
Jimmy John’s Sandwich Shop
Reno, Nevada
04.2017 - 05.2019
- Greeted all guests with a smile and eye contact the moment they came in
- Accurately recorded orders, added up the bill, took payment, and operated cash register and handled cash transactions while adhering to all cash handling policies
- Took phone orders and wrote up delivery tickets
- Prepared the food, following Jimmy John’s guidelines for portion sizes, recipes, and procedures
- Sliced deli-meats on mechanical slicer, baked bread, assembled sandwiches for customers and other service tasks
- Safely operated food preparation machinery
- Kept the entire restaurant clean and sanitary
- Maintained customer product and service standards
- Fostered an environment of teamwork
- Responsible for delivering an exceptional customer and store experience
- Execute quality store operations, based on company guidelines
- Adhered to all food, safety, and security guidelines
Education
General studies -
University of Nevada, Reno
Reno, Nevada01.2017
High School Diploma - with Honors
Bonanza High School
Las Vegas, Nevada05.2016
Skills
- Customer and Personal Service
- Time management
- Cleanliness standards
- Time Management
- Computers and Electronics
- Fast Learner
- Active Listening
- Safe food handling
- Meal preparation
- Money handling
- Foodservice standard
- Organization
- Customer relations
- Verbal communication
- Problem-solving
- Multitasking
- Collaboration
- Food safety
Certification
- SkillsUSA Nevada First Place Championship
- Microsoft Word, Excel, PowerPoint
- Professional Customer Service, both over the phone and in person
Volunteer Experience
- Big Brothers/ Big Sisters
- Three Square Food Bank
References
References available upon request.
Timeline
Seafood Team Member
Whole Food Market
04.2023 - Current
Furniture Sales Associate
Living Spaces
04.2022 - 04.2023
Warehouse Associate
Amazon
08.2021 - 03.2022
Second Assistant Manager
Jimmy John’s Sandwich Shop
06.2020 - 07.2021
Shift Lead/Person-in-charge
Jimmy John’s Sandwich Shop
05.2019 - 06.2020
Crewmember/Inshop
Jimmy John’s Sandwich Shop
04.2017 - 05.2019
General studies -
University of Nevada, Reno
High School Diploma - with Honors
Bonanza High School
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