Isaac Guadarrama
Santa Fe,NM
Summary
Dynamic server exhibiting strong work ethic and exceptional customer service skills, refined at Sazon. Proven track record of enhancing guest experiences through effective communication and precise order accuracy. Acknowledged for upholding cleanliness standards and collaborating with team members to achieve high performance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Joe’s Tequila Bar
Santa Fe, NM
08.2025 - Current
- Managed multiple tables simultaneously, ensuring high service quality without delays.
- Served food and beverages promptly while prioritizing customer needs.
- Utilized POS system for order placement, bill management, and complimentary item processing.
- Collaborated with team members during peak hours to enhance workflow efficiency.
Busser
Santa Cafe
Santa Fe, NM
12.2024 - Current
- Reset and cleaned tables swiftly to prepare for new customers.
- Maintained cleanliness by collecting trash, wiping spills, and removing trays.
- Communicated effectively with staff to enhance productivity and ensure table readiness.
- Executed side work duties, ensuring all supplies remained stocked for operational success.
Food Runner
Santa Cafe
Santa Fe, NM
12.2024 - Current
- Maintained composure during high-pressure situations and unexpected rushes at restaurant.
- Prioritized multiple tasks to maximize productivity in fast-paced environment.
- Delivered exceptional customer service by greeting patrons warmly and addressing needs promptly.
- Collaborated with kitchen staff to ensure order accuracy, reducing errors and complaints.
Food Runner
Geronimo Restaurant
Santa Fe, NM
01.2023 - Current
- Maintained professionalism and composure during peak hours and unexpected rushes at restaurant.
- Delivered exceptional customer service through friendly greetings and attentive support.
- Collaborated with kitchen staff to ensure accurate order fulfillment, minimizing errors and complaints.
- Ensured compliance with health and safety regulations throughout food handling and delivery.
- Supported waitstaff during busy periods, significantly reducing wait times for customers.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Managed food presentation prior to delivery, ensuring all dishes met high-quality standards.
- Participated in weekly staff meetings to discuss service improvements, enhancing team performance.
Server
Sazon
Santa Fe, NM
06.2022 - 12.2022
- Managed multiple tables concurrently, maintaining high service quality and efficiency.
- Delivered food and beverages promptly, addressing customer needs with focused attention.
- Operated POS system for order placement, bill management, and complimentary item handling.
- Collaborated with team during busy shifts to ensure effective workflow and guest satisfaction.
- Restocked supplies during slow periods to maintain operational readiness.
- Adhered to food handling procedures and safety guidelines for guest and staff welfare.
- Implemented communication strategies between front-of-house and back-of-house for streamlined operations.
- Achieved or exceeded performance goals in sales, customer satisfaction, and order accuracy.
Server
Tomasitas Restaurant
Santa Fe
01.2021 - 07.2022
- Managed multiple tables simultaneously, maintaining high service quality throughout.
- Promptly served food and beverages with focused attention to customer needs.
- Utilized POS system for order placement, bill management, and handling complimentary items.
- Collaborated effectively with team members during busy shifts for optimal workflow.
- Maintained a clean and orderly dining area to enhance guest experiences.
- Addressed customer complaints professionally, ensuring swift resolutions and positive relationships.
- Handled cash transactions accurately, contributing to balanced financial reports.
- Followed health and safety protocols to ensure a sanitary environment for guests.
Food Runner
Tomasitas Restaurant
Santa Fe, NM
01.2021 - 07.2022
- Managed multiple tasks during peak hours, ensuring maximum productivity and service efficiency.
- Handled high-pressure situations calmly, maintaining professionalism under stress.
- Greeted customers, delivering exceptional service to enhance overall dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment, reducing errors and complaints.
- Delivered food orders promptly, fostering communication between dining area and kitchen staff.
- Maintained organized, clean dining areas to create a welcoming atmosphere for patrons.
- Assisted servers in addressing guest needs, promoting seamless service flow during busy periods.
- Reduced wait times by efficiently transporting completed orders to designated tables.
Food Runner
Harry’s Roadhouse
Santa Fe, NM
07.2019 - 06.2021
- Maintained composure during peak hours and unexpected rushes at restaurant.
- Prioritized multiple tasks to maximize productivity and efficiency.
- Delivered exceptional customer service through friendly greetings and engagement.
- Collaborated with kitchen staff to ensure accurate order fulfillment, reducing errors and complaints.
Busser
Tecolote Cafe
Santa Fe, NM
01.2018 - 07.2019
- Reset and cleaned tables promptly for incoming guests.
- Maintained cleanliness by collecting trash, wiping spills, and removing trays.
- Trained new staff on bussing and cleaning procedures to ensure consistency.
- Collaborated with bussers and servers to enhance workflow during peak hours.
- Anticipated server needs by refilling water glasses and clearing empty plates.
- Managed waste disposal effectively, sorting trash and recycling materials efficiently.
- Maintained organized busser station for quick access to supplies and equipment.
- Assisted wait staff in delivering food and addressing customer requests.
Food Runner
Tecolote Cafe
Santa Fe, NM
01.2018 - 07.2019
- Handled high-pressure situations calmly during peak hours and unexpected rushes.
- Managed multiple tasks simultaneously, prioritizing duties for maximum productivity.
- Delivered outstanding customer service through effective greeting and engagement with customers.
- Collaborated with kitchen staff to ensure order accuracy, reducing errors and complaints.
- Promptly delivered food orders to tables, maintaining communication with kitchen staff.
- Assisted servers in meeting guest needs, ensuring smooth service flow during busy periods.
- Reduced wait times by efficiently transporting completed orders to appropriate tables.
- Ensured compliance with health and safety regulations during food handling processes.
Education
The Masters Program
Santa Fe, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Team collaboration
- Quality control
- Allergy awareness
- Daily specials memorization
- Food station setup
- Menu presentation
- Wine service
- Calm demeanor
- Reliability
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Joe’s Tequila Bar
08.2025 - Current
Busser
Santa Cafe
12.2024 - Current
Food Runner
Santa Cafe
12.2024 - Current
Food Runner
Geronimo Restaurant
01.2023 - Current
Server
Sazon
06.2022 - 12.2022
Server
Tomasitas Restaurant
01.2021 - 07.2022
Food Runner
Tomasitas Restaurant
01.2021 - 07.2022
Food Runner
Harry’s Roadhouse
07.2019 - 06.2021
Busser
Tecolote Cafe
01.2018 - 07.2019
Food Runner
Tecolote Cafe
01.2018 - 07.2019
The Masters Program