Isaac Hernandez
The Bronx,NY
Summary
Excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Ready to use and develop communication skills in any position that involves customer service and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Rep
PLS Check Cashers
09.2024 - Current
- Helped customers cash their payroll, government and or other checks
- Helped customers complete bill payments such electricity, cable and card payments
- Completed money transfers through Ria money transfer
- Sold customer services that PLS offers such as the Xpectations! Plus card and others
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Great communication skills when dealing with customers, helped them understand anything they needed more clarification in
- Delivered exceptional client service and made approximately 10-15 transactions per hour while attending over 100 customers per shift.
- Worked 8-12 hour shifts during mornings and overnights.
- Managed POS and CRM system where all transactions were with cash.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Teacher Assistant
Ps.095 Sheila Mencher
07.2024 - 07.2024
- Assisted the teacher with students from all grades and ages
- Helped students learn and help them with work they were struggling on
- Supervised the students while they were outside in the yard or inside socializing
- Ability to work with individuals from diverse backgrounds in a fair and productive manner
- Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.
- Mentored and tutored individual students needing additional help.
- Seasonal Employment, Summer Camp
- Assisted teachers with supervision and care of group of 15 children.
Teacher Assistant
Ps 86x The Kingsbridge Heights School
07.2023 - 08.2023
- Assisted the teacher with students, 1st grade moving on to 2nd
- Helped students learn and help them with work they were struggling on
- Supervised the students while they were outside in the yard or inside socializing
- Ability to work with individuals from diverse backgrounds in a fair and productive manner
- Supported classroom activities, tutoring, and reviewing work.
- Seasonal Employment, Summer camp
Teacher assistant
Ps.094 kings college
12.2022 - 03.2023
- Assisted the teacher with students, 4th grade
- Helped students learn and help them with work they were struggling on
- Supervised the students while they were outside in the yard or inside socializing
- Ability to work with individuals from diverse backgrounds in a fair and productive manner
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Seasonal Employment, Winter only
Teacher Assistant
Ps 86x The Kingsbridge Heights School
06.2022 - 08.2022
- Assisted the teacher with students, 1st grade moving on to 2nd
- Helped students learn and help them with work they were struggling on
- Supervised the students while they were outside in the yard or inside socializing
- Ability to work with individuals from diverse backgrounds in a fair and productive manner
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Seasonal employment, Summer camp
Education
Bachelor of Arts - Economics
The City College of New York
New York, NY05.2028
High School Diploma -
Bronx School of Law And Finance
Bronx, NY06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Client relations
- Product sales
- Cash handling
- Behavior management
Languages
English
Spanish
French
Timeline
Customer Service Rep
PLS Check Cashers
09.2024 - Current
Teacher Assistant
Ps.095 Sheila Mencher
07.2024 - 07.2024
Teacher Assistant
Ps 86x The Kingsbridge Heights School
07.2023 - 08.2023
Teacher assistant
Ps.094 kings college
12.2022 - 03.2023
Teacher Assistant
Ps 86x The Kingsbridge Heights School
06.2022 - 08.2022
Bachelor of Arts - Economics
The City College of New York
High School Diploma -
Bronx School of Law And Finance
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