Isaac Kattoula

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Offered assistance in other fields of the business such as bartending, cooking, and machine calls in the back.

My employer at Universal Lanes bought this bowling alley and I have been working at both locations since 2022. I transferred my expertise at Lake Shore Lanes to help with the new acquirement of a new bowling alley in the beginning. I currently work at both locations.

• Maintained a clean and organized workspace to promote a safe working environment for all team members.
• Improved equipment reliability by performing routine maintenance and small-scale repairs on various mechanical parts.
• Increased efficiency by maintaining accurate records of completed tasks and parts inventory levels.
• Collaborated with team members to complete large-scale projects and repairs.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Quickly fix small machine calls throughout hours of operation.

I have the same responsibilities and jobs when it comes to the mechanical aspect of the business as Universal Lanes.