ISAAC MARTINEZ
Summary
Results-oriented Operations Manager experienced in enhancing customer satisfaction and driving operational improvements within stone industry. Achieved cost savings and increased profitability through innovative methods and technology integration. Focused on streamlining processes to boost productivity while consistently meeting deadlines under pressure.
Overview
26
26
years of professional experience
Work History
Operations Manager and sales
Stone Design Of Indiana
Indianapolis
06.2020 - Current
- Managed daily operations, enhancing workflow and productivity across teams.
- Implemented process improvements to streamline operational procedures.
- Coordinated team schedules, optimizing resource allocation and ensuring adequate coverage.
- Monitored inventory levels, maintaining stock to support uninterrupted production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Class B CDL Truck Driver/crane Operator/showroom Sales
Stone Design Of Indiana
Indianapolis
02.2008 - Current
- Executed sales transactions in the showroom, assisting customers with product selections.
- Facilitated customer satisfaction through effective communication and support.
- Strong relationships with customers and fabrication business owners and staff.
- Delivered granite slabs to customers, ensuring timely and accurate fulfillment of orders.
- Loading of trucks with overhead crane and forklift.
- Unloaded containers, maintaining organization and efficiency in receiving materials.
- Managed warehouse operations, optimizing storage and inventory flow.
- Logistics and coordination.
- Great knowledge of granite, marble, quartz, porcelain, etc.
Wood Machinist
Miller's Wood Specialties
Cambridge City
07.2006 - 08.2007
- Applied in-depth tool knowledge of sanders, saws, and routers to enhance project execution.
- Selected lumber and supplies tailored to wood species, project type, client needs, and budget constraints to ensure project success.
- Built custom designs based on client specifications.
Deck Seaman
United States Navy
Mayport
02.2002 - 12.2004
- Engaged in gun crew operations during homeland security missions.
- Operated vessel equipment during training and contributed to safe operations at sea.
- Maintained safety protocols for crew and equipment onboard.
- Performed routine maintenance tasks on the ship to ensure operational readiness.
- Assisted in navigation tasks, enhancing operational readiness under supervision of senior officers.
- Held the rank of E-2, demonstrating commitment and service.
Package Handler
UPS
Cerritos
09.2000 - 10.2002
- Loaded and unloaded delivery vehicles to maintain timely delivery schedules.
- Operated hand trucks and conveyor systems for package movement.
- Sorted packages to ensure accurate distribution across designated routes.
Education
El Camino High School
Whittier, CASkills
- Operations management
- Logistics coordination
- Resource allocation
- Route planning
- Order preparation
- Payment collection
- Product quality preservation
- Market analysis
- Sales performance
- Customer service
- Problem resolution
- Relationship building
- Paperwork and documentation
Timeline
Operations Manager and sales
Stone Design Of Indiana
06.2020 - Current
Class B CDL Truck Driver/crane Operator/showroom Sales
Stone Design Of Indiana
02.2008 - Current
Wood Machinist
Miller's Wood Specialties
07.2006 - 08.2007
Deck Seaman
United States Navy
02.2002 - 12.2004
Package Handler
UPS
09.2000 - 10.2002
El Camino High School