Summary
Overview
Work History
Education
Skills
Timeline
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Isaac Mason

Colorado Springs,CO

Summary

Dynamic customer service professional with a proven track record at Target, excelling in conflict resolution and enhancing customer loyalty. Skilled in order taking and maintaining cleanliness, I consistently deliver high-quality service while fostering positive relationships. My ability to analyze service metrics drives continuous improvement and satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Restaurant Waiter

NaiRaiTai
09.2024 - 02.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Car Detailer

Car Wash USA Express
04.2023 - 08.2024
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Customer Service Representative

Target
08.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Education

Bachelor of Science - Psychology

UCCS
Colorado Springs, CO
05-2026

High School Diploma -

Rock Canyon High
Castle Pines
05-2022

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Cash handling
  • Table setting
  • Food safety awareness
  • Memory retention

Timeline

Restaurant Waiter

NaiRaiTai
09.2024 - 02.2025

Car Detailer

Car Wash USA Express
04.2023 - 08.2024

Customer Service Representative

Target
08.2022 - 02.2023

Bachelor of Science - Psychology

UCCS

High School Diploma -

Rock Canyon High

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