Isaac Montano
Rochester,NY
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Crew Trainer
Sharell Ventures LLC
Victor, NY
09.2023 - Current
- Trained new crew on McDonald's franchise service standards and station procedures, ensuring consistent customer experience.
- Monitored crew performance in the field, providing targeted feedback to enhance skills and adherence to standards.
- Coached team members on food safety, sanitation, and clean work areas.
- Checked shift readiness for stocked stations and prepared equipment.
Package Handler
FedEx
Farmington, New York
06.2025 - 05.2026
- Loaded trailers with packages using proper lifting techniques.
- Unloaded inbound freight from conveyor belts and trucks.
- Scanned shipment labels for routing and tracking accuracy.
- Sorted parcels by destination at FedEx Ground facility.
Store Opener
Cafua Management
Farmington, NY
09.2022 - 02.2023
- Opened Cafua Management Dunkin' location using opening checklist and security procedures.
- Brewed fresh coffee and prepared beverage stations to ensure prompt service during morning rush.
- Stocked bakery cases, cups, lids, and service supplies to support smooth operations before guest arrival.
- Counted cash drawer and prepared register, ensuring accurate transactions at front counter.
- Turned on POS systems and verified receipt printers and payment terminals.
Education
Rush-Henrietta Sperry Senior High School
Rush, New YorkSkills
- Employee training
- Customer service
- Attention to detail
- Problem-solving
- Station procedures
- Time Management
- Work Ethic
- Adaptable
- Clear Communication
- Critical Thinking
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Package Handler
FedEx
06.2025 - 05.2026
Crew Trainer
Sharell Ventures LLC
09.2023 - Current
Store Opener
Cafua Management
09.2022 - 02.2023
Rush-Henrietta Sperry Senior High School