Isaac Moreno
Chicago,IL
Summary
With a proven track record at Home Depot, I excel in customer service and upselling, enhancing customer satisfaction and store sales. My experience spans from lumber to flooring, demonstrating strong problem-solving skills and team collaboration. Known for reliability and a commitment to safety, I consistently lead by example, driving operational excellence and fostering a supportive team environment.
Overview
6
6
years of professional experience
Work History
Lumber Sales Associate
Home Depot
01.2023 - Current
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
Freight Team Associate
Home Depot
09.2021 - 12.2022
- Loaded and unloaded trucks.
- Conducted regular inspections all equipment/tools used staff members ensuring maintained optimal working condition preventing potential accidents injuries.
- Led by example, demonstrating strong work ethic and commitment to excellence in all tasks undertaken, inspiring team members to strive for their personal best while contributing positively towards the overall success of the organization.
Flooring Sales Associate
Home Depot
01.2021 - 08.2021
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Maintained an organized showroom floor by regularly updating displays with new products, ensuring a visually appealing shopping experience for customers.
- Enhanced store sales through effective upselling techniques, showcasing complementary products and accessories.
Order Fulfillment Associate
Home Depot
03.2019 - 12.2020
- Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
- Greeted customers and directed to requested products.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
Education
LakeView Highschool
Skills
- Warehouse Safety
- Upselling
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lumber Sales Associate
Home Depot
01.2023 - Current
Freight Team Associate
Home Depot
09.2021 - 12.2022
Flooring Sales Associate
Home Depot
01.2021 - 08.2021
Order Fulfillment Associate
Home Depot
03.2019 - 12.2020
LakeView Highschool