Isaac Mpia
Scarborough,ME
Summary
Dynamic Patient Access Representative with a proven track record at MaineHealth, excelling in insurance verification and patient registration. Known for exceptional customer service and strong empathy, I effectively navigated complex healthcare systems while ensuring HIPAA compliance. Committed to enhancing patient experiences and fostering teamwork in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
MaineHealth - Maine Medical Center
08.2023 - 11.2025
- Assisted patients with registration processes and insurance verification.
- Maintained accurate patient records within electronic health record systems.
- Collaborated with clinical staff to ensure seamless patient access and flow.
- Educated patients on financial options and payment plans available for services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Direct Support Professional
Ubuntu Care
05.2022 - 02.2023
- Supported individuals with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans.
- Monitored client progress, documenting changes and communicating effectively with family members and staff.
- Trained new staff on best practices for client care and safety protocols, improving team efficiency.
- Conducted regular assessments of client environments, identifying potential hazards and implementing safety measures.
- Facilitated social activities that promoted engagement and interaction among clients, enhancing community integration.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Production Worker
Abbott Laboratories
04.2021 - 01.2022
- Operated machinery for efficient production line processes.
- Conducted quality control inspections to ensure product standards.
- Collaborated with team members to optimize workflow efficiency.
- Assisted in training new employees on safety protocols and procedures.
- Maintained cleanliness and organization of work area to meet safety regulations.
- Implemented process improvements that enhanced production speed and accuracy.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
Education
Associate of Arts - Digital Communications And Media
Souther Maine Community College
High School Diploma -
Deering High School
06.2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Healthcare systems navigation
- Strong empathy
- Team collaboration
- Verbal and written communication
- Electronic health records
- Attention to detail
- Calm and effective under pressure
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
English
Professional Working
Education
true
Timeline
Patient Access Representative
MaineHealth - Maine Medical Center
08.2023 - 11.2025
Direct Support Professional
Ubuntu Care
05.2022 - 02.2023
Production Worker
Abbott Laboratories
04.2021 - 01.2022
Associate of Arts - Digital Communications And Media
Souther Maine Community College
High School Diploma -
Deering High School