Isaac Najera
Yonkers,NY
Summary
Dedicated and friendly Customer Care Representative with [3 years] of experience in delivering exceptional customer service. Skilled in resolving issues, providing information, and fostering positive relationships to ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Raymour & Flanigan Furniture And Mattress Store
01.2022 - Current
- Resolved customer complaints and issues with a [90]% satisfaction rate, utilizing problem-solving skills and empathy.
- Handled an average of [50] customer inquiries daily via phone, email, and chat, ensuring timely and effective responses
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Processed customer payments accurately and efficiently using [specific payment systems or software], ensuring a seamless transaction experience.
- Trained new team members on customer service protocols and software tools, improving team efficiency.
Restaurant Busser
Connaughton’s Riverdale Steak House
08.2020 - 02.2021
- Replenished supplies such as utensils, napkins, and condiments as needed to enhance the dining experience.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards in active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Collaborated with kitchen staff to ensure timely service and coordination during busy periods.
Education
High School Diploma -
Yonkers, NYAssociate of Arts - Business Marketing
New York City College of Technology of The City University of New York
Brooklyn, NY06.2026
Skills
- Computer Proficiency
- Bilingual (Native-Level English & Spanish)
- Ability to work in a fast-paced environment
- Proficient in CRM software
- Time management and organizational skills
- Cash Register Operations
Timeline
Customer Care Representative
Raymour & Flanigan Furniture And Mattress Store
01.2022 - Current
Restaurant Busser
Connaughton’s Riverdale Steak House
08.2020 - 02.2021
High School Diploma -
Associate of Arts - Business Marketing
New York City College of Technology of The City University of New York
Similar Profiles
Selena GoldenSelena Golden
Receptionist at Raymour & Flanigan Furniture and Mattress StoreReceptionist at Raymour & Flanigan Furniture and Mattress Store
JULIANNE MCCLOSKEYJULIANNE MCCLOSKEY
Store Manager at Raymour & Flanigan Furniture and Mattress StoreStore Manager at Raymour & Flanigan Furniture and Mattress Store
Briyana RiceBriyana Rice
Customer Care Team Lead at Raymour & Flanigan Furniture and Mattress StoreCustomer Care Team Lead at Raymour & Flanigan Furniture and Mattress Store