Isaac Nelson
Seattle,WA
Summary
Versatile and hardworking student with passion to get started in science and tech. Willing to take on new challenges and responsibilities to fulfill passions and goals.
Overview
4
4
years of professional experience
Work History
Research Study Communications
Brotman Baty Institute
09.2022 - Current
- Successfully coordinated between study participants and delivery drivers
- Problem solved customer questions independently from home
- Efficiently took care of data entry for research on Covid-19 testing.
Warehouse
Amazon
10.2021 - 01.2022
- Efficiently sorted Amazon orders to send to packing stations
- Efficiently packed Amazon orders into correct boxes and labeled those boxes correctly
- Loaded packages in a timely fashion into delivery trucks.
Sales
Vivint
01.2021 - 09.2021
- Handled customer moving cases through incoming calls
- Troubleshooting and fixing customer accounts and service issues
- Communicated between different departments to solve customer issues.
Support Staff
Chrysalis
01.2020 - 12.2020
- Assisted with independently running a disabled home
- Implemented behavior strategies with disabled adults while working independently
- Diffused behavioral temperament issues and situations.
Education
University of Washington
04.2026
Skills
- Computer Skills
- Customer Service
- Sales
- Working with disabled individuals
- 2 years call center sales
- Data entry
- Documentation requirements
- Java programming
- Basic Math
- Fluent in Portuguese
Volunteer Experience
Crisis Counselor, Unpaid Crisis Text Line, 09/2022, 01/2023, Empowering people in crisis to move forward in life by providing resources, and guiding them towards more productive and healthy solutions. Through active listening, collaborative problem solving, and safety planning, I brought people from a hot moments to a cool calm.
Timeline
Research Study Communications
Brotman Baty Institute
09.2022 - Current
Warehouse
Amazon
10.2021 - 01.2022
Sales
Vivint
01.2021 - 09.2021
Support Staff
Chrysalis
01.2020 - 12.2020
University of Washington
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